Housekeeping & Facilities Manager Lead the Team That Creates Exceptional Guest Experiences
Are you a passionate leader who takes pride in delivering exceptional standards? We're looking for an experienced Housekeeping & Facilities Manager to inspire our housekeeping team, maintain outstanding presentation across our hotel, and help create memorable stays for every guest.
This is an exciting opportunity to take ownership of a vital department where no two days are the same. Working closely with our Head of Commercial and Maintenance team, you'll play a key role in ensuring our hotel operates seamlessly while leading, developing, and motivating a high-performing team.
Department: Housekeeping / Facilities
Reports to: Head of Commercial
What You'll Be Doing Inspire & Lead
- Lead, coach and develop the housekeeping and facilities team to deliver exceptional service every day.
- Recruit, train and support team members, creating a positive and motivated working environment.
- Carry out regular performance reviews and provide ongoing coaching and development.
- Build strong relationships across departments to ensure smooth day-to-day operations.
Deliver Outstanding Standards
- Oversee all housekeeping operations across guest rooms, public areas, back-of-house and laundry.
- Ensure every area of the hotel consistently meets the highest standards of cleanliness and presentation.
- Carry out regular inspections and implement improvements where needed.
- Respond to guest feedback and resolve issues quickly and professionally.
Keep the Hotel Running Smoothly
- Support the Maintenance Manager in coordinating repairs and reactive maintenance to minimise disruption.
- Manage external contractors and service providers when required.
- Ensure full compliance with Health & Safety, COSHH, fire safety and environmental legislation.
- Develop and maintain housekeeping procedures, standards and best practices.
Drive Performance
- Plan staffing levels and schedules to maximise productivity.
- Manage departmental budgets and control costs without compromising quality.
- Oversee linen, uniforms, cleaning products and housekeeping inventory.
- Produce operational reports, maintain compliance records and monitor key performance indicators.
What We're Looking For
We're looking for someone who enjoys leading people, thrives in a fast-paced hospitality environment and takes genuine pride in maintaining exceptional standards.
You'll ideally have:
- Previous management experience in housekeeping, facilities or hotel operations.
- Strong leadership skills with the ability to motivate and inspire teams.
- Excellent organisational and problem-solving abilities.
- A solid understanding of Health & Safety legislation and compliance requirements.
- Experience managing budgets, stock and operational performance.
- Confidence using Microsoft Office and hotel management systems.
Success in This Role
You'll make a real impact by delivering:
- Outstanding guest satisfaction scores.
- Excellent room and public area inspection results.
- High-performing, engaged housekeeping teams.
- Strong compliance and health & safety performance.
- Efficient budget management and operational excellence.
Why Join Us?
This is more than a housekeeping role—it's an opportunity to lead a department that shapes every guest's first impression and overall experience. If you're passionate about delivering exceptional standards, developing people and making a visible impact every day, we'd love to hear from you.
Apply today or give us a call to find out more—we can't wait to hear from you!
Pay: From £30,000.00 per year
Benefits:
- Company events
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Store discount
Work Location: In person
