Walker & Williams is a small, independent and family-owned and run business, established to offer all the comforts and facilities that come with staying in a 1st class apartment with the services of a luxury boutique hotel. Our mission is to WOW our guests, supersede expectations, and to offer this experience at a competitive price. Our apart-hotels are relatively small including No.10 Preston & Winckley Stays, allowing us to provide a more personal and tailored experience.
Job Attributes:
This is a key position within the hotel as night porter/ night receptionist as the first point of call for every guest and we will be looking at the successful candidate to have the following attributes;
- Previous Front Office experience in Reception
- Previous Night Porter Experience
- Excellent customer service skills
- Excellent telephone manner
- Excellent Sales techniques
- Excellent attention to detail
Basic Job Description:
- Welcoming and directing guests in person, via email, and over the telephone
- Checking guests in and out of the hotel with the use of a property management system
- Processing charges and payments
- Regular patrols around the hotel
- To work as a team with the rest of the department and throughout the hotel
- Processing reservations and sending detailed confirmations
- Checking apartments before guests arrive.
- Dealing with any problems that may occur during the night
Must have Hotel Night Porter experience.
Job Types: Full-time, Permanent
Contract length: 6 months
Pay: £12.71 per hour
Benefits:
Experience:
- Night Porter: 2 years (preferred)
Work Location: In person
