Busy 91 Bedroom City Center hotel requires a duty manager to join our team.
Key responsibilities of the Duty Manager:
- Ensuring you are prepared for every shift with faultless hotel knowledge
- Show passion for your guests’ experience by attending daily briefings to learn about special occasions, requirements and VIP guests
- Ensuring all guests receive prompt service and guidance relating to their stay
- Be confident in handling guest requirements, special requests and complaints
- Be flexible in covering all departments and offer support regarding the team to ensure they are equipped for service
- Take ownership in the smooth running of all departments during your shift
Preferred skills of Duty Manager:
- experience in a hotel or other service industry in a supervisory capacity
- a good knowledge of food service
- articulate and communicative
- numerate
- good interpersonal skills
- organised and systematic
- concerned with quality of product and service
- computer literate
- proven leadership ability
The work pattern will be 5 days out of 7 with a variety of shifts, including weekends and regular paid overnight stays in the hotel.
Job Types: Full-time, Permanent
Pay: From £13.00 per hour
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Work Location: In person
