Customer Service & Administration Assistant (Part Time)
Hair Made Easi, Radcliffe, Greater Manchester
Hours: 20 hours per week, Monday to Friday, 4 hours per day
Salary: Competitive, based on experience
Location: Office based in Radcliffe. This role is not available remotely or hybrid.
Please note: Strictly no recruitment agencies
Join the Brand Shaping the Future of Professional Hair
Hair Made Easi isn't just another supplier in the hair industry. We're the innovators behind it. For over a decade, we've been designing and engineering the specialist tools that professional stylists across the UK and internationally rely on every single day. Where others follow trends, we set them.
We've built a reputation on precision, quality, and genuinely solving problems for the professionals who use our tools, and that same standard applies to how we build our team. We don't just hire people to fill a seat. We bring in individuals who care about doing things properly, who take pride in their work, and who want to be part of something that's actually going somewhere.
This is a business with real momentum. We have established systems, a tight knit team, and ambitious plans for what comes next. If you want to be part of a brand on the rise, this is your moment.
The Opportunity
We're looking for a Customer Service & Administration Assistant who brings organisation, professionalism, and genuine care to every interaction. Our systems, training and processes are already in place. What we need is someone who can take ownership of the day to day, represent our brand brilliantly to every customer they speak to, and become a trusted part of how this business runs.
What You'll Be Doing
- Being the voice of Hair Made Easi across email, phone, live chat and social media
- Processing orders accurately and resolving customer queries with confidence and care
- Maintaining and updating customer records with precision
- Managing returns, exchanges and delivery enquiries smoothly and professionally
- Supporting the wider team with general administration
- Liaising with couriers, suppliers and customers to keep things moving
- Keeping documentation accurate, organised and audit ready
- Jumping in to support different departments as needed
- Delivering a customer experience that reflects the quality of our brand, every time
What We're Looking For
- Proven experience in customer service and administration
- Outstanding written and verbal communication skills
- Sharp attention to detail. Nothing slips through the cracks on your watch
- Strong organisational and time management skills
- Confidence with Microsoft Office and everyday business systems
- The ability to work independently, but also thrive as part of a team
- A professional, reliable, and genuinely positive attitude
Why Join Hair Made Easi
- A close knit, supportive team where your contribution is genuinely valued
- A growing, ambitious business with real opportunities to develop
- A modern office environment in Radcliffe
- Staff discount on our full product range
- Ongoing training and development to help you grow with us
- A real seat at the table in a company that's only just getting started
If you're an experienced customer service and administration professional looking for a part time role where your skills will genuinely be valued, and where you'll be part of building something, we want to hear from you.
Job Type: Part Time
Schedule: Monday to Friday, 4 hours per day
Location: In person, Radcliffe, Greater Manchester
Strictly no recruitment agencies
Pay: £24,420.00-£38,871.27 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
