Front of House & Events Assistant Manager
Location: Old Post House, St Fagans, Cardiff
Position: Front of House & Events Manager
Hours: Full-time- including evenings and weekends
Reporting to: General Manager / Owners
About the Role
We are looking for an experienced, confident and highly organised Front of House & Events Assistant Manager to join our team.
This is a varied, hands-on role for someone who enjoys working in a busy hospitality environment and is equally comfortable running a restaurant service, working behind the bar or taking responsibility for a wedding or private event.
The successful candidate will already have solid hospitality and events experience and should be able to step into the role with minimal training. You will be expected to use your own experience and initiative to manage the day-to-day Front of House operation, while also taking responsibility for the planning and delivery of weddings, christenings, baby showers, birthdays and other private functions.
This is an ideal position for someone who enjoys variety, meeting people and having responsibility for different aspects of the business.
Key Responsibilities
Restaurant & Front of House
- Take responsibility for the smooth and efficient running of restaurant service.
- Lead and motivate the Front of House team during service.
- Ensure consistently high standards of customer service and hospitality.
- Welcome and interact with customers confidently and professionally.
- Manage bookings, customer requirements and table plans.
- Ensure the restaurant is correctly prepared before service and maintained throughout.
- Deal confidently with customer queries, requests and complaints.
- Communicate effectively with the kitchen and wider team.
- Ensure service runs efficiently and to the required standards.
- Monitor presentation, cleanliness and general Front of House standards.
- Support with opening and closing procedures.
- Be hands-on and prepared to work alongside the team rather than simply supervise.
Bar
- Confidently work behind the bar when required.
- Prepare and serve drinks to a high standard.
- Maintain good bar organisation, cleanliness and presentation.
- Monitor stock levels and communicate any requirements.
- Ensure responsible and professional service at all times.
- Support the team during busy periods and events.
Weddings & Events
A significant part of this role will involve planning and managing private events, so previous experience in this area is essential.
Responsibilities will include:
- Managing weddings, christenings, baby showers, birthdays, celebrations and other private functions.
- Acting as the main Front of House contact for clients before and during their event.
- Meeting with clients and understanding their requirements.
- Gathering all relevant event details well in advance.
- Discussing timings, menus, drinks, room layouts, guest numbers, dietary requirements and special requests.
- Creating and maintaining detailed event plans and itineraries.
- Ensuring all agreed arrangements are clearly communicated to the kitchen and Front of House teams.
- Liaising with suppliers and other event professionals where required.
- Coordinating the event on the day and ensuring the agreed itinerary is followed.
- Managing timings and making sure the event runs smoothly from start to finish.
- Dealing calmly and professionally with any last-minute changes or issues.
- Making sure the client feels looked after and confident throughout their event.
- Taking responsibility for the overall Front of House delivery of the event.
Team Leadership
- Lead by example and maintain high standards.
- Allocate staff effectively according to the requirements of each service or event.
- Brief the team before busy services and events.
- Ensure staff understand their responsibilities and the expected standards.
- Monitor staff performance and address issues appropriately.
- Help create a positive, professional and hardworking team environment.
- Ensure staff are prepared for upcoming services and events.
What We Are Looking For
Essential:
- Previous experience in a Front of House management or supervisory role.
- Strong restaurant and hospitality experience.
- Previous hands-on bar experience.
- Proven experience managing weddings and private events.
- Experience dealing directly with clients before, during and after events.
- Experience planning event details, timings and itineraries.
- Excellent organisational skills.
- Strong communication and people skills.
- Ability to confidently lead a team.
- Ability to remain calm and professional under pressure.
- Excellent attention to detail.
- Ability to work independently and use initiative.
- Flexible availability, including evenings, weekends and event days.
- A professional, friendly and approachable manner.
Desirable:
- Experience within a busy restaurant, gastro restaurant, hotel or events venue.
- Experience managing multiple events or services simultaneously.
- Experience with event planning or booking systems.
- Experience dealing with suppliers and external event professionals.
- Strong knowledge of food, wine and drinks service.
The Person
We are looking for someone who is:
- Experienced – you know what good hospitality looks like and don't need to be taught the basics.
- Organised – you can manage multiple details and deadlines without things being missed.
- Proactive – you see what needs doing and get on with it.
- Hands-on – you're happy running a section, serving customers or working behind the bar when required.
- Confident with customers – you can build a good relationship with clients and handle difficult situations professionally.
- Calm under pressure – events don't always go exactly to plan, and you need to be able to think on your feet.
- A natural leader – you can get the best from a team without needing to constantly supervise them.
- Adaptable – no two days will necessarily be the same.
- Detail-focused – particularly when dealing with weddings and private events where small details matter.
- Professional and personable – someone who represents the business well and makes customers feel looked after.
What the Role Offers
This is a varied role with the opportunity to become a key member of the team and take genuine ownership of the Front of House and events operation.
You will have the opportunity to work across:
Restaurant service Bar Weddings Private functions Client liaison Event planning Team management Customer experience
The successful candidate will be someone who enjoys having responsibility, likes variety and takes pride in delivering a high standard of hospitality.
Previous relevant experience is essential. This is not a position for someone looking to learn the fundamentals of restaurant or event management; we are looking for someone who can bring their existing experience to the role and hit the ground running.
Pay: £28,000.00-£31,000.00 per year
Benefits:
- Discounted or free food
- On-site parking
Work Location: In person
