Core Purpose
As an Operations Manager for Fireside, your core purpose is to champion vibrant pubs, inspire Management Partners to create unforgettable guest experiences, and drive commercial success with bold ideas and energy.
You will gather everyone around our fire, nurture a thirst for growth and connection, ignite the crackle of excellence, and fire it up with enthusiasm. Together, we make things happen and win as one tribe.
What You'll Get in Return
- Competitive salary
- Performance-related annual bonus
- Company pension
- Life insurance
- 25 days holiday plus bank holidays
- Option to buy and sell holidays, plus long service days
- Retail and leisure discount schemes
- Car allowance
- Electric car salary sacrifice scheme
- Single cover private healthcare
- Health and wellbeing suite via Perkbox
- Employee Assistance Programme via Perkbox
- Free payday drinks
- Progression and development opportunities
- Pub discount scheme
Accountabilities
We bring the energy, bold ideas, and enthusiasm.
- Attract, recruit, develop and retain 5★ calibre Management Partners (MPs).
- Deliver key business performance indicators including sales, margin and profit targets.
- Support behavioural interviewing using The Exceptional Candidate Journey Guide.
- Effectively manage the MP Lifecycle: Selection, Onboarding, Growth, Support and Business Improvement.
- Take ownership of actions, projects and people, driving activity and results.
- Demonstrate a willingness to embrace new ideas and overcome barriers.
- Lead, organise resources and guide others towards successful outcomes.
- Develop MP capability and performance across your region.
- Translate company strategy into operational action and achievement.
- Communicate clearly, influence effectively and build win-win outcomes.
- Maintain enthusiasm, resilience and commitment during periods of pressure and change.
- Prioritise workload and utilise strong planning and organisational skills.
- Drive accountability through supportive leadership and clear direction.
- Ensure retail disciplines are consistently implemented.
- Successfully lead change programmes through support, challenge and positive reinforcement.
- Reduce operator failures through proactive intervention and close business engagement.
We Gather Everyone Around Our Fire
We create a welcoming space where everyone feels at home every day.
- Take ownership of the MP Onboarding Journey to ensure partners are safe, compliant and set up for success.
- Provide clear direction and help MPs understand their contribution to business goals.
- Build strong industry relationships to attract future 5★ Management Partners.
- Maintain high professional standards and demonstrate commitment to the Punch brand.
- Collaborate across teams to develop and deliver structured operational plans.
We Nurture Thirst
We fuel the thirst for connection, discovery and growth.
- Support Management Partners in developing talent pipelines through the Pathway to Partnership programme.
- Champion the Progress with Punch and PATHS learning programmes.
- Commit to personal and professional development.
- Develop engagement processes that provide support, education and constructive challenge.
- Promote and support centrally facilitated learning opportunities.
- Ensure clear development plans are in place, supported by a strong performance management culture.
We Ignite the Crackle
We go beyond expectations to delight and surprise.
- Deliver exceptional guest experiences through great standards and service.
- Drive a strong sales culture across all pubs, maximising commercial opportunities.
- Ensure operational excellence and consistency across all sites.
- Evaluate MP performance using data, insights and performance metrics.
- Identify opportunities for improvement and challenge existing processes where appropriate.
- Drive profit growth through commercial thinking and effective business management.
- Seek efficiencies that benefit both Management Partners and the wider business.
Key Stakeholders
- Head of Operations
- Operations Director
- Management Partners (Pub Tenants)
- Operations Managers
- People Partner
- Pub Development Team
- Property Manager
- Investment Manager
- Marketing Managers
- Property Surveyor
- Food Business Manager
- Recruitment Manager
Pay: From £50,000.00 per year
Benefits:
- Company pension
- Employee discount
- Private medical insurance
- Referral programme
- Sick pay
Work Location: On the road
