Job Overview
Overview
We are looking to strengthen our existing nights team ahead of our busy upcoming events season. This role is hands-on and essential in ensuring guests enjoy a seamless and memorable experience. You will assist with luggage, event setups, and maintain the presentation and safety of all public areas.
Please note - this is a physical role, in addition to assisting guests with their luggage, you will also be required to move and set up banqueting furniture for upcoming events
Key Responsibilities
- Guest Interaction: Greet guests warmly on arrival and departure, providing a positive first impression.
- Event & Wedding Setups: Setting up and breaking down furniture, décor, and F&B areas for weddings, events, and other functions.
- Physical Tasks: Handle luggage, deliver supplies, and perform other physically demanding tasks safely.
- Information & Guidance: Provide guests with information about hotel amenities, services, and local attractions.
- Public Area Maintenance: Keep the lobby and public areas clean, tidy organised, and presentable at all times.
- Problem-Solving & Reporting: Address guest inquiries and concerns professionally, reporting issues concisely to the department manager.
- Property Safety & Inspections: Carry out regular checks to ensure the property is secure and identify areas needing attention.
Qualifications & Skills
- Previous hospitality experience is preferred but not essential.
- Must be physically fit, capable of lifting, moving, and standing for extended periods.
- Ability to work under pressure while maintaining a friendly and professional demeanor.
- Proactive, reliable, and able to work independently as well as part of a team.
- Driving Requirement - We strongly recommend that you have are able to drive with reliable access to a car as the hotel is situated remotely
Additional Information
- Service Charge & Gratuities: Shared via a Tronc account - following successful completion of probation period
- Hands-on role with a strong focus on physical tasks and event support.
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Work Location: In person
Pay: £12.71 per hour
Expected hours: 24.0 – 40.0 per week
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Work Location: In person
