Job Summary
We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires excellent communication skills, attention to detail, and a passion for hospitality. We’re looking for a people-first Receptionist to be the welcoming face of our hotel.
Role & Responsibilities
As a Receptionist, you’ll play a key role in ensuring every guest enjoys a seamless and memorable stay. Your duties will include:
- Welcoming guests with a warm, professional manner
- Handling check-ins, check-outs, and reservations efficiently
- Answering phone calls and responding to emails and guest inquiries
- Processing payments and managing daily transactions
- Liaising with housekeeping, maintenance, and kitchen teams to ensure smooth operations
- Maintaining accurate guest records and supporting hotel administration tasks
- Assisting with general guest service and ensuring the lobby/reception area is always presentable
Qualifications
- Previous experience in a hotel reception or hospitality environment is required
- Guestline Required
- Strong guest service skills with a focus on creating a welcoming atmosphere
- Excellent phone etiquette and communication skills in English; additional languages are an asset
- Ability to multitask effectively in a fast-paced environment
- Attention to detail with strong organisational skills
- Proficiency in using computer systems for reservations and billing processes
Benefits
- Competitive hourly rate
- Flexible working hours
- On-site parking
- Staff discounts on food
- A supportive and friendly team environment
Join our dedicated and friendly team where you can grow your career in the hospitality industry while providing memorable experiences for our guests.
Job Types: Full-time, Part-time
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Experience:
- Hotel Reception: 1 year (preferred)
Work Location: In person
