About the role
We are looking for a friendly, organised and reliable Part-Time Administrative Assistant to join our team at The Bathroom Company Glasgow.
You'll work alongside our existing administrator, providing additional support with the day-to-day running of our busy bathroom business, as well as helping support customers visiting our showroom.
This is a varied role and would suit someone who enjoys being organised, solving problems and dealing with people. You'll be communicating with our team, customers and suppliers, so a friendly manner, good communication skills and attention to detail are important.
The role will be primarily administrative, but there will also be an element of showroom and customer support, particularly during busy periods.
What you'll be doing
- Placing and checking orders with suppliers
- Chasing missing, delayed or incorrect items
- Keeping track of outstanding orders and deliveries
- Liaising with suppliers, customers and members of our team
- Answering telephone calls and emails
- Updating customer and job information
- General data entry and record keeping
- Assisting with invoices, payments and basic accounts administration
- Helping maintain accurate paperwork and digital records
- Welcoming customers into the showroom and making sure they are looked after
- Helping with general customer enquiries in person, by telephone and by email
- Taking customer details and passing enquiries to the appropriate member of the team
- Providing customers with updates on orders and deliveries where appropriate
- Helping keep the showroom organised, presentable and welcoming
- Supporting the showroom team during busy periods
As you become familiar with the business, our products and the way we work, there will be an opportunity to take ownership of more administrative and customer-facing responsibilities.
What we're looking for
We're more interested in finding the right person than someone who ticks every box.
Ideally, you'll have:
- Previous experience in an administrative, office-based or customer service role
- Good organisational skills and attention to detail
- Confidence using email, Microsoft Word and Excel
- A friendly and professional telephone manner
- A natural ability to make customers feel welcome and comfortable
- Good communication and people skills
- The ability to prioritise tasks and keep on top of several things at once
- A reliable and proactive approach to work
- The confidence to chase suppliers and resolve problems when required
- A willingness to learn about our bathroom products and services
Experience within bathrooms, kitchens, interiors, construction, plumbing or a similar environment would also be an advantage, but isn't required.
Hours
Approximately 20–25 hours per week.
We're happy to discuss the working pattern with the right candidate and may be able to offer some flexibility around the hours.
About us
The Bathroom Company Glasgow is a busy bathroom showroom based in Hillington. We're a close-knit team and are looking for someone who wants to become a valued part of the business rather than simply fill an admin position.
This is a varied position where you'll play an important part both behind the scenes and in supporting our customers, helping us provide a professional and friendly service from a customer's first contact with us right through to the completion of their bathroom.
If you're organised, dependable, good with people and enjoy keeping things running smoothly, we'd love to hear from you.
Please apply with your CV and a short introduction telling us a little about yourself and why you're interested in the role.
Pay: From £20,500.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- On-site parking
Work Location: In person
