System Administration Support Officer – Planning and Place System Migration
About the Role
We are recruiting a System Administration Support Officer to support the migration of Planning and Place services from Acolaid to Idox Uniform.
This is a key role supporting system administration, data migration, configuration, testing, application support, and successful implementation, while acting as an important link between operational service teams, IT, project teams, and external system suppliers.
What You'll Be Doing
- Supporting the migration of Planning and Place services from Acolaid to Idox Uniform
- Assisting with data preparation, cleansing, validation, reconciliation, and migration
- Mapping existing processes, fields, and workflows from Acolaid to Uniform
- Supporting system configuration, including workflows, case types, statuses, templates, and system settings
- Creating and maintaining user accounts, roles, permissions, and access levels
- Providing day-to-day system administration and application support during implementation and after go-live
- Investigating system issues, resolving them where possible, and escalating complex issues to IT or the system supplier
- Supporting system interfaces and integrations with corporate and external systems
- Preparing and carrying out system testing and user acceptance testing, including test scripts and defect tracking
- Coordinating testing with operational users and ensuring identified issues are followed through to resolution
- Carrying out data quality checks and reconciliation to ensure migrated information is accurate and complete
- Providing practical support to users during testing, training, implementation, and go-live
- Assisting with user guidance, process documentation, and training materials
- Working with service teams to understand requirements and translate them into appropriate system configuration and solutions
- Maintaining accurate records of configuration changes, testing, migration activities, issues, and decisions
- Supporting project governance, including risks, issues, dependencies, change control, and implementation milestones
- Liaising with the Project Manager, IT teams, Idox, and other suppliers on technical and configuration matters
- Supporting the transition from project implementation to ongoing business-as-usual system administration
What We're Looking For
Essential:
- Experience administering or supporting a complex business or case-management system
- Experience in system configuration, user administration, or application support
- Experience supporting a system implementation, upgrade, or migration project
- Good understanding of data quality, validation, and data migration principles
- Experience of system testing, defect identification, and issue management
- Strong analytical and problem-solving skills
- Ability to investigate technical issues and identify practical solutions
- Strong IT skills, including good working knowledge of Microsoft Office, particularly Excel
- Ability to understand business processes and translate requirements into appropriate system solutions
- Excellent attention to detail and a methodical approach to system administration
- Strong organisational skills, with the ability to manage competing priorities and deadlines
- Ability to communicate technical information clearly to non-technical users
- Ability to work effectively with technical specialists, operational teams, and external suppliers
- Ability to maintain accurate system and project documentation
- Ability to work independently and collaboratively within a project environment
- Commitment to data quality, information security, and good governance
Desirable:
- Previous experience using Idox Uniform
- Previous experience using Acolaid
- Experience within local authority Planning, Building Control, Land Charges, or related regulatory services
- Experience configuring Uniform workflows, document production, reporting, or system settings
- Experience with SQL, databases, data interrogation, or reporting tools
- Experience supporting system interfaces, APIs, or integrations
- Experience of business process mapping or process improvement
- Experience supporting user acceptance testing and system go-live
Benefits
- £31.38 per hour
- Monday to Friday, 36 hours per week
- 12-month contract with immediate start
- Opportunity to contribute to a major Planning and Place system migration within a local authority environment
Contract: 12-Month Contract
Working Hours: Monday – Friday, 36 hours per week
Location: Kensington Town Hall, W8 7NX
Pay Rate: £31.38 per hour
Job Reference: 5303977
Job Types: Full-time, Fixed term contract
Pay: £31.38 per hour
Benefits:
Application question(s):
- Do you have experience with system configuration, user administration, roles, permissions, workflows, or system settings?
- Do you have experience with data preparation, cleansing, validation, reconciliation, or migration?
- Do you have experience supporting system interfaces, integrations, APIs, databases, SQL, or data reporting tools?
Experience:
- UK Council: 1 year (required)
- Administrative: 1 year (required)
- Idox Uniform: 1 year (required)
- Acolaid: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
