Job Ref: ELI3296
Branch: The Grand Hotel, Eastbourne
Location: The Grand Hotel, Eastbourne, Eastbourne
Salary/Benefits: Competitive Salary, plus a share of the service charge*
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 07/09/2026
Closing date: 07/10/2026
The Grand Hotel in Eastbourne are recruiting for a
Head Receptionist
This is a full time role, working five days over seven, including weekends and evenings, so flexibility is required.
Head Receptionist Overview
The Head Receptionist is responsible for the day to day running of the Reception team. The role will require you to deliver exceptional service and create lasting impressions. As the main point of contact for all our guests you will need to be warm and motivated with an indisputable desire to exceed their expectations. This fantastic opportunity would be perfect for an experienced Reception Supervisor or an Assistant Receptionist Manager to progress their career.
This is a full time role, working five days over seven, including weekends and evenings, so flexibility is required.
Head Receptionist Key Attributes
- A background working in hotel front office operations.
- An excellent communicator and motivator to be able to train and develop the current dedicated team and lead by example at all times.
- Well organised with proven problem solving skills, have the confidence to deal with guest issues and display attention to detail.
- Knowledge of Opera PMS or similar hotel front office system.
At Elite Hotels we have a single minded unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
About Us:
Affectionately known as “The White Palace” The Grand Hotel in Eastbourne has a well-earned reputation for excellence. With over 150 rooms, an award winning restaurant and 17 fully equipped meeting rooms, the hotel is able to cater for every occasion. We reserve the right to close any advertised post before the stated closing date once enough applications are received. We recommend that you apply as soon as possible
Benefits:
As a people focused Investor In People Company we offer a great range of benefits to the successful candidate. For full details please visit our careers page: https://www.careersatelitehotels.co.uk/why-work-elite
If you feel that you can rise to the challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.
Standing majestically along the Eastbourne seafront, The Grand Hotel is the only 5-star coastal hotel in the South East. The grandeur inside is typified by the breathtaking great hall, 152 bedrooms/suites and two award winning restaurants. A favourite with families, quality and service is paramount whether you are taking a dip in the outside pool, having afternoon tea or indulging in a spa treatment.
The Hotel:
Affectionately known as 'The White Palace', The Grand Hotel in Eastbourne has a well-earned reputation for excellence. With over 150 rooms, an award winning restaurant and 17 fully equipped meeting rooms, the hotel is able to cater for every occasion.
Why work at The Grand Hotel:
As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you!
Benefits
To support our staff we offer:
- Meals are provided by our talented kitchen team
- We have amazing recognition awards for exceptional customer service
- Reduced price stays in all of our hotels – where you are treated like a guest no matter who you are!
For full details of the benefits on offer please check our website: https://www.careersatelitehotels.co.uk/why-work-elite
If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.
- service charge is dependent on sales performance and not guaranteed
