We are looking for a Warranty Administrator to join us and play an integral part in the Aftersales Team. This is a fantastic opportunity to join a successful main dealership. It is important that you are well organised, able to follow processes and procedures, and have excellent interpersonal skills.
Responsibilities:
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You will be responsible for ensuring that all manufacturer, policies, and procedures are fully complied with
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Prepare invoices, claim forms, and supporting material to provide to the manufacturer within the specified timescale
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Check current work in progress so that claims are made on time
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Deal with all policy claims, ensuring that customer reimbursements are correct
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Be conversant with all of the warranty providers’ policies and procedures and the use of the manufacturers’ electronic communication system
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Be actively involved in costing and ensure the procedures adopted by the workshop controller are in line with Manuals
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Submit accurate warranty and goodwill claims on a daily basis to the manufacturer, adhering to their policies and procedures within the required timeframe
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Liaising with the Service Manager and Aftersales Team
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Suggest improvements to increase efficiency and service
About you
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Be well-spoken with excellent communication and written skills
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Be self-motivated and proactive, maintaining high levels of focus and enthusiasm
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Committed to delivering customer excellence
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Highly organised
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Have good PC skills
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Exceptional attention to detail
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Willingness to learn
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Professional, self-motivated and passionate
