At Champneys, our cafés are much more than places to eat – they're vibrant social spaces where guests relax, refuel and enjoy healthy, delicious food as part of their wellbeing journey.
We're looking for a warm, enthusiastic and customer-focused Café Assistant to join our team. If you enjoy meeting new people, delivering exceptional service and creating memorable guest experiences, we'd love to hear from you.
As a Café Assistant, you'll be at the heart of the guest experience, welcoming visitors, managing reservations, serving food and drinks, and ensuring every guest receives the high standards of service that Champneys is renowned for. You'll become knowledgeable about our menus and healthy food offerings, confidently helping guests choose dishes that suit their preferences and dietary requirements.
What you'll be doing
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Welcoming guests with a friendly and professional approach
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Taking reservations and managing table allocation to deliver an outstanding guest experience
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Serving food and drinks both at tables and over the counter
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Providing knowledgeable advice on menu choices, ingredients and allergens
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Building positive relationships with guests and responding to their needs
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Supporting the smooth day-to-day operation of the café
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Monitoring stock levels and helping to maintain availability of products
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Maintaining exceptional standards of cleanliness, presentation and food safety
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Accurately processing payments and posting charges to guest accounts
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Completing opening and closing duties to prepare the café for service
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Working closely with colleagues across Food & Beverage and Kitchen teams
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What we're looking for
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A genuine passion for hospitality and customer service
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A positive, can-do attitude and a team-player mentality
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Excellent communication and interpersonal skills
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An eye for detail and commitment to high standards
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Confidence working in a busy, guest-facing environment
Previous hospitality experience is helpful but not essential – full training will be provided
Why join Champneys?
At Champneys, you'll be part of a team dedicated to helping people feel their best. We invest in our colleagues through training, development opportunities and a supportive environment where you can grow your career within one of the UK's leading wellbeing brands.
And the best part? Due to the operating hours of our café, late evening shifts are not typically required, helping you maintain a healthier work-life balance.
Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.
Not only will you work in great company you will also have access to the following:
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Health, Wellness and Wellbeing incentives
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Digital fitness programmes
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Nutrition guides and recipes
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Self-Guided meditation
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Wellbeing podcasts
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Champneys experiences (such an overnight stay or an ultimate spa day experience)
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App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
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In house social media connecting our Champneys Family
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Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
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Motivating, rewarding and engaging colleague events.
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Discounted stays for you, your friends and family at any of our properties.
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Complimentary Spa Day on completion of your probationary period.
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50% discount on all Champneys products.
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Great discounts on our partner products Elemis and Clarins.
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Discounted membership to our exceptional health clubs.
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Merlin Entertainments Attraction.
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Introduce a friend incentive.
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Long Service celebrations.
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Free parking [Eastwell Manor, Forest Mere, Henlow, Mottram Hall, Springs, Tring and the College only].
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Professional Uniform.
