Job Overview
We are seeking an experienced and dynamic Manager/Front of House to oversee daily operations within our hospitality establishment. This role involves leading a team to deliver exceptional customer service, ensuring food safety standards are maintained, and managing the overall guest experience. The ideal candidate will possess strong leadership skills, extensive restaurant or hotel experience, and a passion for hospitality. This position offers an exciting opportunity to contribute to a vibrant team in a fast-paced environment, ensuring smooth service delivery and operational excellence.
Duties
- Supervise and coordinate front of house activities, including serving guests and managing reservations
- Oversee food preparation and ensure high standards of culinary presentation and quality
- Lead, motivate, and manage team members to deliver outstanding customer service
- Monitor food safety compliance and maintain hygiene standards across all areas
- Assist with food production and kitchen operations as needed
- Ensure efficient restaurant or hotel operations during service hours
- Handle guest enquiries, complaints, and feedback professionally to enhance guest satisfaction
- Organise staff schedules, training sessions, and performance reviews
- Maintain cleanliness and organisation of the front of house area
- Collaborate with kitchen staff to ensure seamless communication between front of house and food preparation teams
Qualifications
- Proven supervising experience within a restaurant, hotel, or hospitality environment
- Strong team management skills with the ability to lead by example
- Extensive knowledge of food safety regulations and standards
- Experience in food preparation, cooking, and food production processes
- Familiarity with hospitality operations including serving, barista duties, and general customer service
- Leadership qualities with excellent organisational and communication skills
- Previous experience in culinary roles or kitchen environments is advantageous
- Ability to work under pressure in a fast-paced setting
- A positive attitude with a passion for delivering exceptional guest experiences
This role is ideal for candidates who thrive in a leadership capacity within the hospitality industry and are committed to maintaining high standards of service excellence.
Pay: £12.21-£16.95 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Store discount
Work Location: In person
