Salary: £24,892.83 pro rata per annum (£7,965.70 for 12 hours) £12.76 per hour
Hours: 12 Hours per week (2 x 6 hours shifts) – Flexible Rota including weekends
Location: Kiln Farm, Milton Keynes
Closing Date: 29 July 2026
About the role
Re-use, recycle and raise funds for an amazing cause
Are you a friendly, organised, and hardworking individual? Do you enjoy working as part of a team, offering great customer service and making sure everything is in the right place?
We are looking for a Warehouse Customer Assistant to join our passionate team based at our busy Distribution Centre at Kiln Farm.
In this role, you will be the warm welcome at the heart of our operations, as you greet our supporters, assist with donations, organise stock and help with unloading deliveries.
What you’ll do:
✅ Support Daily Operations: Work alongside the warehouse team to move, organise and allocate stock for distribution.
✅Supporter Engagement: Greet and assist supporters dropping off donations with a welcoming and courteous service.
✅ Gift Aid Promotion: Maximise income by encouraging donors to sign up for Gift Aid, completing paperwork, and adding Gift Aid labels to relevant stock (full training will be given).
✅ Loading & Unloading: Assist with the safe collection and delivery of donated goods, working safely and in compliance with Health and Safety guidelines.
✅ Furniture Storage & Stock Rotation: Help with the storage and rotation of stock to ensure the warehouse remains well-organised and functional.
✅ Collaborate with the Team: Work closely with the Team Leaders and volunteers to ensure the smooth running of operations.
✅ Maintain Cleanliness: Help keep the warehouse clean, tidy, and well-organised.
✅ Compliance: Follow all organisational policies, procedures, and legal requirements, including Health & Safety regulations.
We’re looking for someone who is:
Friendly and enjoys engaging with the public
Well organised, proactive and hardworking
Team minded, with a flexible attitude and a willingness to help out wherever needed
Passionate about supporting our charity and maximising income for a great cause
Physically fit and able to carry out frequent manual handling throughout the day
Aware of Health & Safety considerations in a warehouse environment
Able to use basic IT skills for processing stock
Previous warehouse, retail or customer service experience would be helpful
Who we are:
Set in the tranquil grounds of Willen Lake, Willen Hospice is the leading provider of specialist palliative care in the Milton Keynes area. We offer round-the-clock, expert care to local patients with a life-limiting illness, both in their own homes and in our In-Patient Unit. Our passionate staff and volunteers make sure our care is personalised to each patient’s needs and supports their loved ones too. We have a thriving Therapeutic & Wellbeing service providing counselling, physiotherapy, activity groups and more, and a specialist Lymphoedema service. As a registered charity, we raise vital funds through our dedicated Business Development team and our growing portfolio of high street and online shops, to ensure our care stays free of charge.
In return for your skills you can expect
A role with purpose – be part of a team delivering outstanding palliative care.
Supportive and caring environment – work with passionate colleagues.
Great benefits package – including 35 days’ holiday, contributory pension scheme, enhanced maternity/sick pay, and ongoing professional development.
Perks and extras – free on-site parking, subsidised catering, Blue Light Card discounts (with membership), and an Employee Assistance Programme.
Please note that this advert may close early if a high number of applications are received. We therefore encourage early submission of your application.
This appointment is subject to a Basic Disclosure and Barring Service check.
