ID 4033
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The Welsh Government operates name-free recruitment. The recruiting panel will not see personal information such as a candidate’s name and address during the sifting process. This policy is in line with our commitment to end bias and promote equality and diversity.
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Vacancy details
Vacancy title
Hwb Delivery Manager
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Closing date
15/09/2026, 16:00
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Advertising basis
Permanent
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Actual starting salary
A starting salary of £37,111 will be offered to the successful candidate. This is not negotiable
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Salary range or pay band
HEO £37,111 to £45,378
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Allowances
No
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Work pattern
Full time (applications are welcome from people who work part time, as part of a job share or who work full time)
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Group
Learning, Communities & Culture Group
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Directorate
Education Directorate
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Branch
Hwb Service Branch
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Location (s)
Pan Wales
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‘Pan Wales’ means the post holder can be based in any Welsh Government office, subject to business needs. Roles based outside Wales, including London, are not available unless explicitly stated in the advert.
A list of the Welsh Government’s offices can be found on www.gov.wales/welsh-government-offices. Please note it may not always be possible to accommodate a preference for a specific office location.
The post holder’s travel from their home to their assigned Welsh Government office is considered their ‘ordinary commute’ and must be done in their own time and at their own cost.
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Purpose of post
Welsh Government
The Welsh Government delivers digital services to people and business across Wales. Led by our Chief Digital Officer, the Welsh Government is increasingly delivering more services online and has a vision (outlined in the Digital Strategy for Wales) of improving the lives of everyone through collaboration, innovation and better public services.
To achieve this vision, the Welsh Government needs specialist digital, data and technology skills across all departments in the organisation to improve the services and policies we develop for Welsh citizens.
For more information about the benefits of making a difference with us, please see the Employee Benefits Pack.
Team/Division Overview
The Hwb programme is responsible for delivering safe, inclusive and bilingual national digital education services for Wales. The team ensures Hwb services support the Curriculum for Wales, protect learners’ rights, safety and wellbeing, and promote equitable access to digital tools across schools. Through strong governance, supplier management and assurance, the team ensures services are secure, resilient and compliant, while supporting the responsible introduction of new digital technologies that enhance teaching and learning.
Job Role
These posts are mapped to the Delivery Manager role/level in the DDaT Profession Capability Framework. Follow the link to understand the role and the required skills.
Hwb Cloud Delivery Manager (PAS)
The Hwb Cloud Delivery Manager plays a vital role in supporting the smooth, reliable, and secure operation of Hwb’s Provisioning and Authentication Service (PAS), the national identity and account management platform that underpins access to digital learning tools for every maintained school in Wales.
Working closely with the Senior PAS Delivery Manager, technical teams and managed service providers, the role provides day‑to‑day delivery support across a complex, multi‑supplier environment. This includes coordinating delivery activity, tracking progress against milestones, facilitating collaboration between suppliers and internal teams, and helping to resolve issues that could impact service continuity.
The post‑holder provides structure and discipline to the delivery process by supporting change governance, risk and issue management, and quality assurance activities. They help ensure developments meet agreed standards, safeguard users, and comply with data protection and security requirements. The role also contributes to continuous improvement by gathering insight, identifying inefficiencies, and helping drive enhancements that improve the reliability and effectiveness of the Provisioning Service.
Through proactive coordination, strong communication, and thoughtful engagement with stakeholders across local authorities, suppliers, and internal teams, the Delivery Manager helps ensure that Hwb’s core identity and provisioning services remain stable, resilient, and responsive to the needs of the education sector. This role directly supports the safe and impactful use of digital technology in Welsh schools, contributing to an equitable digital experience for all learners and practitioners.
Hwb EdTech Delivery Manager
You will work as part of a small team to support the delivery and implementation of the Hwb EdTech Programme which aims to drive the digital transformation of education in Wales. You will be supporting the delivery of digital initiatives related to informing and transforming the way schools embrace technology in the classroom. You will work closely with local authorities, through governance groups such as the Technical Standardisation Group (TSG) and partners to support them to meet the Education digital standards (EDS) and enhancing their digital maturity.
Reporting to the Hwb Senior EdTech Delivery Manager, the post holder will undertake a pivotal role in supporting the adoption of digital and technology across all maintained schools in Wales.
We are looking for candidates to join the Hwb team who are positive, motivated and well‑organised professional, driven by clear goals and a strong sense of public service. They will be energised by working at a national, cross‑sector level, helping improve digital experiences for learners, practitioners and schools across Wales. A background in education isn’t necessary but a good understanding of delivery, change management and supplier assurance is a must.
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Key tasks
As the Hwb Cloud Delivery Manager, you will:
Support the Senior Delivery Manager in maintaining and monitoring the delivery roadmap, tracking progress, identifying slippage, and escalating risks or blockers promptly.
Participate in and occasionally lead agile sessions with technical architects, managed service providers, and teams to maintain progress. Keep the Asana board updated and accurate.
Ensure developments and enhancements deliver clear value for money and measurable benefits to end users, challenging others to think in the same way.
Act as a point of contact for contracted suppliers, helping to ensure they meet contractual commitments and supporting the Service Delivery Manager in supplier performance discussions.
Work collaboratively with technical teams, LAs, delivery partners and MSPs to ensure work packages are well‑defined, prioritised, and aligned to continuous service improvement.
Provide clear guidance and hands‑on problem‑solving support to Local Authorities as they transition their school MIS platforms, ensuring continuity of Hwb accounts throughout migrations.
Communicate technical updates, incident information and service changes through established channels, ensuring messages are accurate, timely and accessible.
Support incident resolution processes by assisting with triage, coordination, and follow‑up actions.
Assist the Senior Delivery Manager in managing, documenting and mitigating risks and issues affecting the provisioning service.
Ensure all Non‑Functional Requirements (NFRs) are understood, met, and evidenced, raising concerns where suppliers fall short.
Review the scoped requirements and use the security procurement framework to find a supplier who can conduct the annual ITHC together with the team.
Work with suppliers to track and validate the remediation of IT Health Check (ITHC) and security assessment findings.
Help ensure new features and changes undergo appropriate quality assurance, including safeguarding controls, data protection requirements, and UK GDPR compliance.
Contribute to service reviews and lessons‑learned activities, ensuring improvements are captured and embedded into planning and delivery cycles.
Support the creation of clear, accurate technical guidance and documentation to help stakeholders understand changes and reduce operational friction.
As the Hwb EdTech Delivery Manager, you will:
Contribute to the implementation and consistent adoption of the Education digital standards (EDS), supporting alignment between national priorities and local delivery.
Build and maintain relationships with a broad range of key stakeholders to support take up to realise transformation benefits offered by digital and technology.
Support stakeholder collaboration and manage partners to encourage the opportunities and benefits through a standardised, consistent, and sustainable delivery approach.
Provide day-to-day procurement support, managing stakeholder expectations and ensuring value for money.
Assist with delivery assurance and governance, including tracking actions, risks, issues and dependencies, and escalating concerns appropriately.
Identify obstacles faced by stakeholders, including strategic technology partners, and help them to overcome them.
Inform the Hwb roadmap by focussing on what is most important to the delivery of existing and future Hwb products and services.
Provide draft advice and information for senior management and Welsh Ministers on the Hwb EdTech Programme matters.
Represent the Senior EdTech Delivery Manager, as and when required.
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Development opportunities
As a member of the Digital, Data and Technology profession in Welsh Government you will have access to a range of learning and development opportunities.
You will have the opportunity to work on various projects and engage with colleagues at all levels from within the profession and business areas across the organisation.
Welsh Government is supportive of your learning and development and has a range of training and opportunities available including a suite of online training, coaching and mentoring and short-term experience placements which you will be able to take advantage of depending on your learning and development needs and discussions with your line manager.
The successful candidate will gain the opportunity to work in a fast-paced environment and will gain experience of representing Welsh interests in UK-wide and international forums, as well as working with global leading EdTech companies to influence the future of digital in education in Wales.
The role offers the opportunity to work closely with supplier and stakeholders, Welsh Government officials across different organisations to play a key role in the education and technology landscape and strengthen your partnership, negotiation and influencing skills.
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Other vacancy related information
When presenting your evidence, you may find it useful to consider the expectations of the grade as set out in the Grade Description.
A reserve list may be held for this opportunity. Any candidate who is successful in being offered a reserve status, will remain on the reserve list for 12 months.
CVs will not be scored but will be used by the panel to gain a fuller understanding of your experience and employment history.
In the event of a large number of applications, an initial sift will be conducted against the lead assessment criterion: Experience 2. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.
Under Smart Working we operate blended remote/office attendance, some regular face to face attendance is a requirement of the role and irregular working hours may be required on occasion to attend events, workshops, and seminars.
Higher Security Clearance (SC) is a requirement for this role. To qualify for SC individuals will need to have consistently lived in the UK for a minimum 5 years.
DDaT Technical Assessment
Candidates who successfully demonstrate that they meet the minimum Criteria will be invited to interview.
You will receive a presentation question where we will test for the following technical skills “Communicating between the technical and non-technical” and “maintaining delivery momentum” which you will be required to prepare a response in readiness for your interview. The presentation will take place first on the day, followed by the interview questions. The information and instructions will be emailed to you 5 days before your interview.
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Vetting level
SC - Candidates applying for a role that requires SC clearance must have normally resided in the UK for a minimum of the last 5 years
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Number of posts
2
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Contact point for further information regarding the post
Stuart Powell/Stephanie Wetton -
[email protected]
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