We are looking for an organised, confident and proactive Customer & Appointment Coordinator to join our team in Leeds.
This is a fast-paced coordination role where you will help ensure our customer appointments run smoothly from booking through to follow-up. You will communicate with customers, coordinate appointments, maintain accurate records and provide regular updates to management.
Key Responsibilities
- Coordinate and monitor customer appointments.
- Confirm upcoming appointments and follow up cancellations or reschedules.
- Speak with customers before and after appointments.
- Maintain accurate CRM records and internal trackers.
- Participate in organised appointment-booking sessions (Book-a-thons) to support weekly appointment targets.
- Update sales and appointment information accurately.
- Prepare simple reports for management.
- Identify recurring issues and communicate them to the relevant manager.
- Support the sales team with appointment coordination and general administration.
- Work closely with other departments to ensure information is passed on correctly.
- Assist with weekly office activities, presentations and team support where required.
What we're looking for
- Strong organisation and attention to detail.
- Confident and professional telephone manner.
- Good written and verbal communication skills.
- Comfortable using Excel/Google Sheets and CRM systems.
- Able to work with targets, deadlines and KPIs.
- Proactive and willing to take ownership of responsibilities.
- Reliable, positive and able to work independently.
- Comfortable working in a busy, fast-moving environment.
Previous experience in administration, appointment coordination, customer service, bookings or a similar role would be beneficial.
This is a full-time hybrid position based in Leeds, with regular attendance at our office required.
Pay: £25,420.00-£26,436.00 per year
Benefits:
- Company events
- Free parking
- On-site parking
- Work from home
Work Location: In person
