Full Time – Monday - Friday 0900-1700 – Permanent
Remote/Peterborough
About the Role
We’re looking for a highly organised and proactive Disrepair Coordinator to join our team and make a real impact.
In this critical role, you’ll take ownership of disrepair cases from start to finish—ensuring they are handled efficiently, compliantly, and with a genuine commitment to delivering a positive customer experience. You’ll be at the heart of the action, bringing together internal teams, contractors, and legal partners to drive timely resolutions and uphold excellent housing standards.
If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in delivering high-quality outcomes, this is a fantastic opportunity to play a key role in improving homes and lives.
Key Responsibilities
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Manage a caseload of disrepair claims from initial notification through to resolution
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Liaise with legal teams, surveyors, contractors, and tenants to coordinate timely repairs
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Ensure all cases are handled in line with relevant legislation, policies, and timeframes
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Monitor progress of works, ensuring deadlines and quality standards are met
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Maintain accurate records, documentation, and audit trails
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Prepare case summaries, reports, and updates for stakeholders
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Support legal proceedings, including provision of documentation and evidence where required
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Identify trends and contribute to service improvements to reduce future disrepair cases
About You
We’re looking for someone who is:
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Highly organised with strong attention to detail
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Experienced in housing, repairs, property services, or a similar environment
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Confident managing multiple cases and working to strict deadlines
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An effective communicator, able to liaise with a range of stakeholders
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Comfortable working with legal processes and sensitive information
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Proficient in IT systems and maintaining accurate records
Desirable Experience
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Experience working in social housing, property management and/or disrepair.
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Knowledge of disrepair processes, housing legislation, and compliance requirements
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Experience working with contractors and managing repairs programmes
If you have the experience and drive to help us achieve our vision, we’d love to hear from you!
Please see attached job description for full details of the role.
We reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay!
No agencies please.
A commercial business with a social heart, our vision is to create opportunities that change lives through our drive, expertise, resources and passion.
Our dynamic approach has made us one of the region’s leading providers of affordable homes for rent and sale. Developing new homes across Cambridgeshire and Peterborough, and the surrounding area, we’re committed to increasing the supply of affordable homes in the communities where they are needed most. Agility and innovation are central to our approach to adapting to change, and we’ll continue to grow our business in today’s fast-paced operating environment.
There’s more to building communities than building houses. In addition to providing quality homes and delivering excellent landlord services, we also provide care at home and at our two extra care communities in Peterborough as well as around the clock support through our LifeLine personal alarm service. Our community investment programme sees us working with specialist partners to bring a range of employment, wellbeing and family-friendly services to the heart of our communities, with a rapidly expanding digital support offer too.
You can find out more and the on the CKH website.
Members of the National Housing Federation, PlaceShapers, Homes for Cambridgeshire and Peterborough, the CBI and BuildEast.
