Birchwood Medical Practice
Dr Pinch and Partners operating as Birchwood Medical Practice is a 8 Doctor dispensing practice providing care to approximately 12,000 patients in and around North Walsham.
We are looking to recruit an enthusiastic and hardworking Medical Receptionists to join our busy team. The post is 37.5 hours per week over 5 days (Monday – Friday) with occasional holiday and sickness cover where appropriate.
Responsibilities include but are not limited to:
- Answering the telephone in a timely manner
- Booking appointments
- Liaising with clinical staff
- Giving out test results
- Dealing with general enquires
- Please see full job description and personal specification for more details
Candidates must have excellent customer service skills and be able to work well under pressure. It is essential to be a good communicator, to work well within a team and to have an understanding of confidentiality due to the nature of the role.
Experience
Previous Medical Reception and SystmOne experience is desired but not essential.
Salary:
Hourly wage starting from £13.45 per hour.
Closing Date: 11th September 2026
We reserve the right to close the Job Advert earlier if we have sufficient number of good candidates
Job Description
Job Title: Receptionist
Reports To: Reception Team Leader
Job summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other Visitors, either in person or via the telephone.
Job responsibilities:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Enter requests for home visits into the visit book, ensuring to carefully record all relevant details and referring to duty doctor where necessary.
- Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
- Enter patient information on to the computer as required.
- Patient notes and correspondence:
Premises:
- Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
- When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
- Undertake any other additional duties appropriate to the post as requested by the partners or the practice manager.
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Person Specification
Education and Qualifications
Essential
- Good general education with good numeracy and literacy skills
Knowledge and Experience
Essential
- Previous experience of using IT in a working environment
- Previous experience of customer care or dealing with members of the public in a frontline role
Desirable
- Experience as a Medical Receptionist in a GP surgery
- Knowledge of SystmOne
- Medical terminology
Skills and Attributes
Essential
- Confident in dealing with people face to face or over the phone
- Excellent communication skills
- Good team working
- Good interpersonal skills
- High attention to detail
- Flexibility
- Keyboard skills
- Polite and well presented
- Planning and organising – able to multi-task and prioritise
- Enthusiastic, honest and reliable
Desirable
- Self-motivated
- Demonstrate initiative
- Able to tolerate stress and manage appropriately
Special Requirements
Essential
- High Standard of work
- Willingness to take responsibility for maintaining confidentiality of information held by the Practice
- DBS clearance
- Commitment to personal and professional development
Desirable
- Ability to recognise own limitations, identify learning needs and act on them appropriately
Job Types: Full-time, Permanent
Pay: £13.45 per hour
Expected hours: 37.5 per week
Benefits:
- Company pension
- Free fitness classes
- Free parking
- On-site parking
Work Location: In person
