Job Summary
We are seeking a polished and enthusiastic Sales Assistant to join our luxury jewellery team at Harrods. The ideal candidate will deliver exceptional customer service, assist clients in selecting exquisite pieces, and contribute to the sophisticated shopping experience that our brand is renowned for. This role offers an exciting opportunity to work within a prestigious environment, engaging with discerning clientele and showcasing our exclusive collections. The successful applicant will be well-presented, highly motivated, and passionate about luxury retail.
Responsibilities
- Greet customers warmly and provide personalised assistance in selecting jewellery pieces that meet their preferences and needs
- Maintain an in-depth knowledge of the jewellery collections, including features, benefits, and current trends
- Assist with visual merchandising to ensure displays are attractive and aligned with brand standards
- Upsell products effectively by understanding customer requirements and highlighting complementary items
- Process sales transactions accurately using the point-of-sale system while adhering to company procedures
- Provide exceptional phone etiquette when handling enquiries or making follow-up calls
- Manage stock levels and organise merchandise displays to optimise sales opportunities
- Build strong relationships with clients to encourage repeat business and enhance customer loyalty
- Collaborate with team members to achieve sales targets and maintain a high standard of store presentation
Skills
- Fluency in English; proficiency in additional languages such as Spanish or other European languages is highly desirable
- Excellent communication skills, both verbal and written, with a professional demeanour
- Strong organisational skills with the ability to manage time effectively in a fast-paced environment
- Demonstrated ability in upselling and cross-selling luxury products to maximise sales opportunities
- Good basic maths skills for processing transactions accurately
- Knowledge of merchandising principles to create appealing displays that attract customers
- Exceptional phone etiquette and interpersonal skills for engaging with diverse clientele
- Organised with strong attention to detail, ensuring all customer interactions reflect the brand’s prestige and standards
This position offers a dynamic working environment within one of the world's most iconic department stores. We value professionalism, dedication, and a passion for delivering outstanding service in the luxury retail sector.
Pay: £24,420.00-£45,325.68 per year
Benefits:
- Employee discount
- Store discount
Work Location: In person
