About BBB London-
Since launching our first walk-in threading bar in Fenwick, London in 2004, BBB’s founder Vanita Parti, has been a pioneer in changing the way women think about beauty. Who would believe that brow bars didn’t exist, and threading was hard to come by in London. However, from these relatively humble beginnings, demand has resulted in BBB London becoming a global brand, offering a wide range of brow and eyelash services, at over 15 locations across the UK. Today we are the market leader in brow and lash services with exciting product range.
Job Summary:
Treatment Responsibilities
Organise and plan New Starter Training for new recruits and share feedback with Retail Team; highlight potential issues and ensure smooth on boarding.
To ensure all therapists are providing treatments to BBB standards consistently and discuss any concerns you may have with both the employee and line manager.
To train and develop all new therapists to ensure services offered are to BBB standards and that they have the requirements to meet their KPIs.
To ensure consistent training and development of all staff to maximise productivity in stores and hit targets.
To work closely with Business Managers to ensure we are offering a full treatment range across all doors where viable.
To support and carry out training workshops and deliver classes to promote learning.
To support and ensure all training materials, including digital are updated in stores.
To ensure any new treatment standards are followed by all therapists
Ensure all staff have complete knowledge of all BBB treatments to deliver excellent customer service
Inspire motivation amongst the teams in order to enhance teamwork.
Listen to feedback from the teams and discuss with line manager to ensure everyone is aligned.
To be the Brand Ambassador, maintain own skills by practicing regularly, and support events and concierge services.
Set dates to offer Semi-Permanent Make-Up as part of the rota, to actively promote and conduct Health & Safety checks for Semi-Permanent treatments in all boutiques.
Product Responsibilities
To gain product sales through training and education on service experience, artistry skills, product knowledge, selling skills, clientelling and visual merchandising.
To deliver consistent and effective in person, digital and virtual education. To support ongoing, new starter and conference education needs.
To monitor BBB London therapists’ sales performance and educate them on the needs of both the therapist and the business, ensuring their time is used effectively and efficiently.
To be flexible and agile to the needs of the business and to be able to prioritise accordingly.
To deliver education proactively ahead of new launches and monitor launch sell-through and work with team on any challenges.
To always be a Brand Ambassador, showcasing best in class for all KPIs, service and product skills.
As part of Retail Rota, Saturday cover remains part of this role, shared among the team.
Experience:
- Experience in Luxury Beauty Brands (Desirable)
- Teaching Qualification (Desirable)
- Professional Threading Experience (Mandatory)
License/Certification:
- NVQ Level 2 Beauty Therapy (required)
Work Location: In person
Pay: £30,000.00-£32,000.00 per year
Experience:
- threading: 2 years (required)
Licence/Certification:
- NVQ Level 2 Beauty Therapy (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
