General Manager – Tony Macaroni 2.0 west End GlasgowRole Purpose
At Tony Macaroni, we don't just serve food—we create memorable experiences. The General Manager is the driving force behind delivering an atmosphere that guests want to return to time and time again. This role is responsible for leading the restaurant to achieve exceptional guest satisfaction, commercial success, and team engagement through a culture built around hospitality, energy, and genuine customer connection.
The successful candidate will be passionate about creating experiences, not just managing operations. Every guest interaction, every team member engagement, and every visit to the restaurant should leave a lasting positive impression.
Key ResponsibilitiesGuest Experience & Hospitality Leadership (Primary Focus)
- Create a guest-first culture where hospitality is at the heart of every decision.
- Ensure every guest receives a warm welcome, attentive service, and a memorable dining experience.
- Lead from the floor during peak trading periods, actively engaging with guests and supporting the team.
- Develop a restaurant atmosphere that is vibrant, welcoming, and reflective of the Tony Macaroni brand.
- Encourage team members to create personal connections with guests and exceed expectations.
- Regularly gather guest feedback and implement improvements to enhance the overall experience.
- Drive special events, celebrations, and community engagement opportunities that make the restaurant a destination rather than simply a place to eat.
- Ensure guests leave with a positive emotional connection to the brand and a reason to return.
Leadership & Team Development
- Recruit individuals with personality, energy, and a passion for hospitality.
- Inspire and coach managers and team members to deliver exceptional experiences consistently.
- Build a culture of recognition, accountability, and continuous development.
- Lead by example, demonstrating enthusiasm, professionalism, and hospitality excellence.
- Develop future leaders through structured coaching and mentoring.
Commercial & Financial Performance
- Deliver sales growth through outstanding guest experiences and repeat business.
- Drive profitability while never compromising hospitality standards.
- Monitor and manage labour, food, and beverage costs effectively.
- Analyse business performance and implement strategies for continuous improvement.
- Identify opportunities to increase guest spend through experience-led initiatives.
Operational Excellence
- Maintain exceptional standards of cleanliness, presentation, and food quality.
- Ensure every touchpoint of the guest journey reflects brand standards.
- Oversee all restaurant operations while maintaining a visible presence on the restaurant floor.
- Create smooth and efficient service flows that enhance the guest experience.
Community & Brand Representation
- Position Tony Macaroni West End as a leading hospitality destination within the local community.
- Build relationships with local businesses, universities, hotels, and community groups.
- Support local marketing initiatives and events that drive awareness and engagement.
- Act as a brand ambassador both inside and outside the restaurant.
Success Measures
A successful General Manager will be measured not only by financial performance but by the experiences they create:
- Guest satisfaction and review scores
- Repeat customer visits
- Team engagement and retention
- Sales growth driven by guest loyalty
- Positive community reputation
- Mystery diner performance
- Brand standards compliance
- Restaurant atmosphere and service quality
Ideal Candidate Profile
You are a hospitality leader who understands that people remember how you made them feel. You are passionate about creating moments that guests talk about, share, and return for. You lead with energy, inspire your team, and believe that exceptional hospitality is the foundation of business success.
Core Attributes
- Experience creator rather than simply an operator
- Guest-obsessed mindset
- Inspirational leader
- Commercially aware
- Strong relationship builder
- Passionate about hospitality
- High emotional intelligence
- Positive, energetic, and visible on the floor
Pay: £35,000.00-£50,000.00 per year
Benefits:
- Company pension
- Employee discount
- Store discount
Work Location: In person
