FTZ Telecoms continues to grow across multiple areas of the business, including Mobile, Hosted VoIP, Connectivity, and wider commercial operations. As the business expands, so does the volume of data, systems, suppliers, customer orders, and reporting requirements that support our day-to-day operations.
We are creating this role to strengthen the commercial and operational side of the business, recruiting someone who can help improve visibility, accuracy, organisation, and process control across multiple departments. This position will play an important role in helping the business scale effectively while maintaining the high standards of service and attention to detail our customers expect.
This is a fantastic opportunity for someone who enjoys problem-solving, working with data, improving processes, and becoming part of a growing business where they can genuinely make an impact. As the role develops, there will also be opportunities to take on additional responsibility and support wider business initiatives as FTZ Telecoms continues to expand.
Why Join FTZ Telecoms:
Working at FTZ Telecoms means being part of a dynamic and forward-thinking team that embraces innovation and fosters growth. As we continue to expand our portfolio and reach, we are seeking talented individuals who share our vision and are ready to contribute to the future of business communication.
Join us at FTZ Telecoms and be a part of a company that is shaping the way businesses connect, communicate, and thrive. Together, we'll explore new horizons in the world of B2B mobile phone sales and VoIP products, all while delivering exceptional value to clients.
The Role
As a Business Support Analyst at FTZ Telecoms, you’ll play a key role in supporting the commercial and operational side of the business. This is a varied position focused on data accuracy, commercial awareness, organisation, and continuous improvement across multiple areas of the company.
You’ll work across customer orders, supplier systems, billing platforms, spreadsheets, and reporting tools to ensure information is accurate, issues are identified quickly, and processes run smoothly. This role would suit someone who enjoys analysing information, spotting discrepancies, solving problems, and improving the way things are done.
One day you may be reconciling supplier billing against internal records, while the next you could be investigating order discrepancies, improving reporting processes, or identifying trends and issues within operational data. You’ll be expected to work across multiple systems and data sources confidently, while communicating findings and recommendations clearly to the wider business.
This is not a traditional administration role. We are looking for someone who is naturally organised, commercially aware, analytical, and proactive — someone who takes ownership, pays close attention to detail, and can help bring structure and insight to a fast-moving telecoms business.
Key Responsibilities
- Analyse and reconcile data across multiple business systems, supplier platforms, and internal records
- Support billing accuracy by checking, validating, and investigating discrepancies when required
- Work with operational and commercial data to identify issues, trends, and opportunities for improvement
- Maintain accurate records across Salesforce, supplier portals, spreadsheets, and reporting tools
- Assist with the preparation and analysis of reports for internal stakeholders
- Support the management and progression of customer orders across Mobile, Hosted VoIP, and Connectivity services
- Liaise with suppliers and internal teams to resolve order, billing, or service-related issues
- Investigate operational problems and provide recommendations or solutions where appropriate
- Help improve internal processes, workflows, and reporting structures as the business continues to grow
- Work across multiple systems including Microsoft Excel, supplier portals, Salesforce, and Power BI
- Support the wider business with administrative, commercial, and operational tasks where required
- Ensure a high level of accuracy, organisation, and attention to detail across all areas of work
About you
You’re naturally organised, analytical, and detail-focused, with the ability to work confidently across multiple systems, data sources, and tasks at the same time. You enjoy problem-solving, spotting inconsistencies, and understanding how different parts of a business fit together operationally and commercially.
You’re someone who takes ownership of your work and doesn’t simply process information — you investigate issues, ask questions, and look for ways to improve processes and reporting. You enjoy working with data and spreadsheets, learning new systems, and can communicate findings or concerns clearly to the wider team.
At FTZ Telecoms, we’re looking for someone who can think commercially, work proactively, and help bring structure and visibility to a growing business. You’ll need to be adaptable, capable of prioritising workloads in a fast-moving environment, and confident working independently while supporting multiple departments across the business.
Strong attention to detail is essential, along with the ability to balance analytical work with day-to-day operational support and occasional customer or supplier interaction.
What you’ll get
- A varied and rewarding role within a growing and fast-moving telecoms business
- The opportunity to work closely with commercial, operational, and business data across multiple areas of the company
- Hands-on experience with systems including Salesforce, supplier platforms, Power BI, and advanced Excel reporting
- The chance to play a key role in improving processes, reporting, and operational visibility across the business
- Support and guidance from experienced team members and senior management
- Opportunities for progression and increased responsibility as the business continues to grow
- A collaborative environment where ideas, initiative, and problem-solving are genuinely valued
- Competitive salary package with company benefits
Essential Criteria:
- Minimum 2 years experience in a commercially focused administrative, analytical, coordination, or business support role
- Advanced Microsoft Excel skills, including experience working with large datasets, formulas, lookups, filtering, reconciliation, and reporting
- Strong attention to detail with the ability to identify discrepancies, inconsistencies, and issues across multiple systems and data sources
- Excellent organisational skills with the ability to manage multiple priorities, systems, and deadlines simultaneously
- Commercial awareness and the ability to understand how operational data impacts the wider business
- Confident working with data, analysing information, and presenting findings or concerns clearly to internal stakeholders
- Ability to investigate problems independently and suggest practical solutions or process improvements
- Comfortable learning and working across multiple systems, supplier portals, and business platforms
- Strong written and verbal communication skills
- Proactive, self-motivated, and capable of working independently within a fast-moving business environment
Desirable (But Not Essential)
· Experience using Power BI
· Experience using Power Query
· Previous experience within telecoms, technology, or IT sectors
· Understanding of Mobile, Hosted VoIP, or Connectivity products and services
Package and Benefits
- Competitive salary negotiable depending on experience and skills
- Immediate start
- Company pension
- Employee Assistance and Wellbeing Programme
Please note we are unable to offer visa sponsorship for this position. Before submitting an application candidates should already be eligible to live and work in Northern Ireland without the requirement to be sponsored for this role.
Pay: £14.00 per hour
Benefits:
- Company pension
- Health & wellbeing programme
Experience:
- Administrative: 2 years (preferred)
Work Location: In person
