Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).
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Taking guests’ orders
- Running food
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Handling cash & other forms of payment
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Making proficient sales transactions - using a point-of-sale system
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Properly checks I.D.s – for guests who appear to be under 25 years old
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Demonstrating responsible alcohol service
- Demonstrating impeccable product knowledge
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Suggestive selling - using proven techniques
- Answering questions - accurately and politely
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Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience
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Maintaining a clean & organized station – including pre-bussing & table maintenance
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Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc
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Demonstrating knowledge of all table/station numbers
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Directing guests to areas & restrooms
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Effectively communicating with co-workers
- Creating memorable experiences
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Entertaining guests to create “Raving Fans”
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Performing duties which require bending, reaching, lifting and standing for long periods of time
- Maintaining a well-groomed appearance (“having a plan”)
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Following all uniform guidelines
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Practicing all safety & sanitation standards
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Recycling products, where possible
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Remaining calm in a hectic, fast-paced atmosphere
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Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
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Displaying a positive and outwardly friendly attitude toward guests
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Maintaining HRC’s 5 core Values and Mission Statement
