Overview
We are seeking a dedicated and customer-focused Motorcycle Parts, Aftersales & Service Advisor to join our dynamic team. This role involves providing exceptional service to motorcycle owners, managing parts and service enquiries, and ensuring smooth operational workflows. The ideal candidate will possess excellent communication skills, organisational abilities, and a passion for motorcycles. Multilingual or bilingual applicants will be highly valued to enhance our customer service experience. This paid position offers an excellent opportunity for individuals looking to develop their career within the automotive industry.
Duties
- Greet customers professionally and assist with enquiries regarding motorcycle parts, repairs, and servicing needs
- Manage the scheduling of service appointments and follow-up communications with clients
- Provide accurate information on parts availability, pricing, and maintenance procedures
- Maintain organised records of customer interactions, service history, and parts inventory using DMS
- Liaise effectively between customers, technicians, and suppliers to ensure timely completion of work
- Offer advice on motorcycle maintenance and aftersales services to optimise vehicle performance
- Uphold high standards of phone etiquette when handling inbound and outbound calls
- Ensure the workshop area is maintained in a clean and organised manner
Experience
- Previous experience in a customer service role within the automotive or motorcycle industry is preferred but not essential
- Strong communication skills, including the ability to explain technical information clearly to customers of varying knowledge levels
- Proficiency in Microsoft Excel for record keeping and reporting purposes
- Bilingual or multilingual abilities are highly desirable to assist a diverse customer base
- Excellent organisational skills with attention to detail in managing appointments and documentation
- Knowledge of motorcycle maintenance or technical aspects is advantageous but not mandatory
- Experience with maintaining professional phone etiquette in a busy environment
This position offers a rewarding environment for individuals passionate about motorcycles and committed to delivering outstanding customer service. We welcome applications from motivated candidates eager to grow their expertise within a supportive team.
£29000 BASIC, OTE £35000
Pay: £29,000.00-£35,000.00 per year
Benefits:
- Casual dress
- Free parking
- On-site parking
Work Location: In person
