ASSISTANT MANAGER
Spinners Plymouth
Salary: £28,600 + Bonus per annum
Location: Plymouth
Reports to: General Manager
ABOUT SPINNERS
Spinners is one of the UK's fastest-growing competitive socialising brands - where luxury meets play. We opened our first venue in Reading in 2021, followed by Plymouth in 2023, Solihull in 2024 and Chester in 2026, and with £4m of investment from Gresham House Ventures behind us, we're rolling out nationwide.
Every Spinners venue brings together interactive darts, boutique duckpin bowling, shuffleboard, mini golf and Clayshot®- our own proprietary clay shooting simulator you won't find anywhere else - alongside a vibrant bar and kitchen serving artisan pizzas, premium cocktails and quality drinks in a stylish, immersive setting.
Spinners Plymouth is located in the heart of the city, offering one of the South West's most exciting competitive socialising experiences. We're not running a games venue- we're creating a destination: elevated social gaming, exceptional food and drink, high-energy entertainment, and a warm, welcoming atmosphere that keeps guests coming back.
THE ROLE
We're looking for an enthusiastic, people-first Assistant Manager to support the General Manager in leading Spinners Plymouth. As the second-in-command, you'll play a vital role in the success of the venue, helping to lead the team, shape the culture, deliver outstanding guest experiences and drive commercial performance.
This is a hands-on leadership role for someone who can balance operational excellence with energy, personality and fun. You'll lead from the floor, inspire your team, coach and develop others, and ensure every guest receives an exceptional experience from the moment they arrive.
As the General Manager's deputy, you'll be trusted to take full responsibility for the venue in their absence. From leading the management team and making key operational decisions to maintaining service standards, driving sales and ensuring compliance, you'll have genuine ownership and autonomy.
If you thrive in high-volume, wet-led venues, love entertainment-driven hospitality, and are looking to take the next step towards becoming a General Manager, this role has your name on it.
And because we're scaling nationally, this isn't a ceiling - our best Assistant Managers are tomorrow's General Managers and future multi-site leaders.
RESPONSIBILITIESGuest Experience & Service Excellence
- Deliver standout guest experiences from pre-booking through to the last round.
- Set the tone for service, atmosphere and energy on every shift.
- Lead from the front, ensuring consistently exceptional service across games, bar and kitchen.
- Actively manage guest feedback, turning challenges into memorable moments.
Team Leadership & Culture
- Support the recruitment, training and development of a high-performing team across games, bar and kitchen.
- Coach, motivate and inspire team members to perform at their best.
- Lead with a visible, hands-on presence on the floor.
- Build a positive, inclusive, high-energy culture where people love to work.
- Deputise for the General Manager, confidently leading the venue and management team in their absence.
Operational Management
- Support the day-to-day operation of the venue across all gaming zones, bar and kitchen.
- Ensure all activities - darts, bowling, mini golf, shuffleboard and Clayshot® - are safe, operational and guest-ready at all times.
- Maintain exceptional venue standards, cleanliness and presentation.
- Support the General Manager with recruitment, rotas, stock control, performance management and the ongoing development of the team.
- Take ownership of daily operations, ensuring smooth service and efficient decision-making throughout every shift.
Financial & Commercial Performance
- Support the delivery of the venue's financial targets, budgets and cost controls.
- Drive revenue through events, corporate and group bookings, promotions and upselling.
- Monitor KPIs and identify opportunities to improve performance and maximise revenue.
Health, Safety & Compliance
- Uphold the highest standards of health & safety, licensing and food hygiene.
- Carry out risk assessments and ensure all team members are fully trained and compliant.
- Ensure company policies, procedures and brand standards are consistently followed.
ABOUT YOU
- Proven management or supervisory experience within a high-volume hospitality or entertainment-led venue.
- A natural leader who genuinely cares about guests and team development.
- Passionate about delivering outstanding service and operational excellence.
- Commercially minded, with an understanding of driving sales and controlling costs.
- A confident, hands-on manager who thrives on the floor, not behind a desk.
- Ready to step into the General Manager's shoes when required and lead with confidence.
- Comfortable in a late-night, high-energy food, drink and entertainment environment.
- Detail-driven- nothing gets past you.
WHY JOIN SPINNERS?
- Competitive package of £28,600 PLUS achievable bonus
- Real career growth - we're a four-venue group backed by £4m of institutional investment and rolling out nationally. Today's great Assistant Managers are tomorrow's General Managers and future multi-site leaders.
- A proprietary product - Clayshot® is ours alone, and you'll be working in one of the only venues in the country where guests can play it.
- Generous team discounts on food, drinks and games.
- Employee Assistance Programme for wellbeing support.
- A truly unique venue that's just as fun to work in as it is to visit.
Job Types: Full-time, Part-time, Zero hours contract
Pay: Up to £28,600.00 per year
Benefits:
- Discounted or free food
- Employee discount
Ability to commute/relocate:
- Plymouth PL4 0FE: reliably commute or plan to relocate before starting work (required)
Experience:
- Management: 1 year (required)
- Hospitality: 2 years (required)
- Customer service: 2 years (required)
Work authorisation:
- United Kingdom (required)
Location:
- Plymouth PL4 0FE (preferred)
Work Location: In person
