Job Summary
Night time telephonist required for busy Taxi Office
This is a Fixed Term position of around 20-30 hours per week with potential for more hours when cover is required.
We are looking for someone to join our team that is able to commit to a minimum of 3 night shifts per week to include weekends.
We are a 24/7 business and run 365 days per year so flexibility is required.
Duties will include:
- Taking telephone calls from customers and taxi drivers.
- Data input into our computer systems.
- Taking immediate and advanced bookings.
- Dealing with customer enquiries & complaints.
- General office duties. Skills Required:
- good typing skills.
- Attention to detail.
- Clear telephone voice.
- Confident and polite telephone manner.
- The ability to work quickly and accurately under pressure.
- Excellent computer and keyboard skills.
- Excellent customer care skills.
- The ability to deal with difficult calls in a calm and professional manner.
- An awareness of confidentiality issues.
- Good time-keeping and reliability.
- Positive attitude towards work.
- The ability to work individually and as part of a team.
- Good knowledge of the Bournemouth, Poole and Christchurch Areas.
FULL TRAINING PROVIDED
Meets national minimum wage.
Job Types: Full-time, Part-time, Fixed term contract
Pay: £12.71-£13.50 per hour
Work Location: In person
