Location: London – Hybrid working (3 days per week in the office)
Contract type: Permanent, Full Time
Reports to: Head of People Operations
Salary: c.£45,000 per annum
About IMPOWER
IMPOWER is the country’s largest independent management consultancy focussed exclusively on helping our public sector clients improve services for their local communities. We hold a profound belief in the innate value of public services; a better public sector is the cornerstone of a better society.
IMPOWER help public service leaders produce lasting, positive change in complex systems. We exist because public services can be – and should be – improved. For us, improving public services is fundamentally about improving the lives of citizens. We have consistently demonstrated that performance can be improved and that this improved performance can be sustained, citizens’ lives made noticeably better and public services left more resilient to manage future challenges.
IMPOWER is ambitious and growing! We are seeking colleagues who are ready for challenge, growth and opportunity over the coming years as we build the blueprint for better public services.
This role is pivotal to delivering quality People operations and services. The best candidates will be passionate about supporting our people, whether that be through clear communication of our policies and guidance, to onboarding our new talent, and effectively processing our monthly payroll in collaboration with Finance colleagues. You will be highly organised and have a strong eye for detail, as well as being a team player with an approachable and coaching style.
We would be very excited to speak with you if you have:
Attention to detail, with excellent organisational skills, ability to multitask, and ability to prioritise own workload.
Team player, with an ability to work collaboratively with their wider People, Delivery and Business Services colleagues. This includes the ability to developing trusted advisor relationship with key stakeholders.
About the responsibilities
Managing payroll-related processes to ensure accurate benefit deductions, contributions, and reporting, including compliance with year-end documentation such as P60s.
Maintaining and managing our HRIS, LMS and payroll systems, acting as a super user, ensuring data accuracy, and driving continuous improvements in data management and system optimisation. This includes conducting regular audits to ensure information is up to date.
Employee Relations and Advice
- Disciplinaries and grievances
- Relationship and working disputes
- Flexible working requests
- Contractual change requests
- Maternity, paternity, adoption, and parental leave guidance
- Risk assessments for supporting health and wellbeing
- Occupational health assessments
- Disability support and reasonable adjustments
- Checking references and right to work documentation
- Issuing offer letters and employment contracts
- Coordinating performance team structure
- Coordinating new starter kit in collaboration with IT provider
- Updating and sharing HR Welcome pack and related documentation
- Planning and scheduling induction sessions and Corporate Induction Days
- Adding to key HR systems (HRIS, payroll, benefits)
- Issuing and evaluating new starter feedback questionnaires, feeding back analysis to wider People Team.
- Coordinating return of kit
- Updating key HR systems to remove access
- Supporting Performance Managers in drafting offboarding letters/Issuing offboarding letters confirming leaver details e.g., contract end date, final pay, annual leave, etc.
- Scheduling exit questionnaires/interviews, evaluating feedback and sharing analysis with wider People Team.
About our offer
Competitive salary, with a personal and company-based performance bonus
28 days annual leave (+ bank holidays), with buy/sell/rollover scheme
Pension scheme
Life assurance and Income Protection
Medical and Dental Insurance
Gym Subsidy contribution, including to online fitness subscriptions
Parent, guardian, and carer friendly policies
Regular training and development opportunities
Paid volunteer/CSR days
Regular team socials and celebrations (even virtual ones!)
About our commitment to Diversity and Inclusion
At IMPOWER, whilst we are committed to being an equal opportunities employer - our commitment to facilitating a safe, inclusive working environment doesn’t just stop at an Equality and Diversity Policy.
We are an organisation that is actively working towards anti-discrimination of any kind against race, gender, gender identity, sexuality, disability, age, religious belief, parental or carer commitments, marital status or civil partnership. We do this through our D&I strategy, constant review of our policies and procedures, via our recruitment processes, and training and development of our staff.
We have signed up to the Disability Confident scheme and we are committed to ensuring our application and interview processes are inclusive for all candidates. Please email [email protected] if you have any questions or require any adjustments.
