Application
To apply for this role, please attach an anonymised CV when prompted. Your CV should include how you demonstrate the following Essential Experience:
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ITIL Foundation certification or willingness to achieving within 12 months
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Proven knowledge and experience of IT Service Management processes in a medium/large organisation.
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Track record of translating business needs into service improvements, priorities or investment opportunities.
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Experience of delivering outstanding customer service.
You will be asked to provide a personal statement. In no more than 500 words, please demonstrate how you meet the following Essential Experience:
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Describe a time when you led a service improvement initiative within a medium or large organisation. Explain how you identified the improvement opportunity, engaged stakeholders, applied service management practices, and delivered positive outcomes for customers and/or the organisation.
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Describe a time when you successfully influenced senior stakeholders or business leaders to support a service, investment, prioritisation or improvement decision. Explain how you built relationships, managed competing priorities and secured agreement. What strategic business benefit was achieved as a result of your intervention, and how did this contribute to wider organisational objectives, customer outcomes or operational performance?
In the event of a high volume of applications, we reserve the right to assess against the following Essential Experience (this is the lead criteria):
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Experience of building and managing relationships with senior stakeholders and business leaders (criteria 2 from your personal statement).
In the event of receiving a high volume of applications, we may conduct a pre-sift before the main sift stage. Candidates who are unsuccessful at the pre-sift stage will not receive a score.
Interviews and pre-prepared presentation
The sift will take place shortly after the closing date. If successful at the shortlisting stage, you will be invited to attend a blended in person interview and deliver a pre-prepared presentation. The interviews will start week commencing 12 October 2026.
The blended interview will assess the Essential Experience and Behaviours: https://www.gov.uk/government/publications/success-profiles
Candidates may refer to notes within their interview, but they should be used as a prompt only.
Please review your application form before clicking submit once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications this is 23:55pm on the advertised date.
Visa Sponsorship
Please note, we will only offer sponsorship for a skilled worker visa where a role is in a certain business critical category. This role does not meet that category, and therefore we will not sponsor a skilled worker visa. You must ensure you have the appropriate right to work in the UK before applying.
Disability Confident Scheme
HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview. If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.
If you would like further information about the use of your personal data, please click on the link below:
www.gov.uk/government/publications/hm-land-registry-job-applicant-personal-information
Feedback will only be provided if you attend an interview or assessment.
