Job Summary
We are seeking a dedicated Customer Service Advisor/Administrator to join our team. The successful candidate will be responsible for providing exceptional customer support, managing administrative tasks, and ensuring smooth communication between customers, franchisees and the organisation. This role offers an excellent opportunity for individuals who are organised, communicative, and eager to contribute to a professional environment.
Duties
- Respond promptly and professionally to customer enquiries via internal portal
- Assist customers with product or service information
- Support administrative functions
- Collaborate with team members to ensure a seamless customer experience and uphold high service standards
Skills
- Proficient in data entry with excellent attention to detail
- Strong communication skills, both verbal and written
- Ability to analyse information effectively and provide suitable solutions
- Organised with the ability to manage multiple tasks efficiently under pressure
- Friendly demeanour with a professional attitude towards clients and colleagues
This role is ideal for proactive individuals who thrive in a dynamic environment and are committed to delivering outstanding customer service.
We are seeking someone who would like to start learning in an office environment and hopefully grow and develop within our department to become a permanent full time member of the team.
We are looking to develop the ideal candidate into a full time Customer Service Conciliation Officer with all the relevant training. Therefore this may suit a student returning home on holidays looking for stable income in between, or someone looking to make that step back into work after a period of absence
Pay: From £21,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: In person
