Job Title: Customer Service Advisor
Contract: 6-Month fixed contract. 40 hours per week.
Hours/Shifts: 8hr shifts (30 minute break) / Monday to Friday, 11:30-8pm.
Property: Capitol Students Westfield, 24 Westfield Road, EH11 2QB.
Direct Report: Assistant Property Manager
Salary: £27K Pro rata
About the role
If you pride yourself on having exceptional customer service and a dedication to care, then this is the opportunity for you!
This is a fixed 6 Month contract, with a regular shift pattern of Mondays to Fridays 11:30am to 8pm.
The Customer Service Advisor will report to the Assistant Property Manager and will form part of the integral property team, supporting our customers daily and always ensuring that their safety is put first. In this role, you will be the face of the property and as such, should be proud of where you work and have a desire to help build an accepting, welcoming community.
You should have
- Social media skills
- Strong customer service skills
- Excellent communicator
- Strong organizational skills
- Experience with MS word/computer skills/Excel
- Proactive approach
Main duties/responsibilities
- Handling all manners of enquiries: from students, parents, universities and stakeholders in the business.
- Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students, resolving issues either directly or indirectly to make sure a resolution is found or the issue is escalated in the right amount of time
- Perform and document regular inspections of resident’s flats
- Proactively handling sales enquiries, through phone, email, online and conducting viewings. There will also be occasions that you may attend housing fairs, university open days and other such activity in the city
- Recording any incidents or emergencies and reporting these to the necessary persons
- Taking responsibility for the receipt, logging and correct distribution of post and parcels
- Assist in the creation and posting of social media content
- Working with managers and partners to support our students` wellbeing should they find themselves in vulnerable or difficult situations
- Front of house, finance administration and reception duties
- Organizing and supporting events to create and build an inclusive community where our students can relax and be themselves
- Assisting the City Manager and Assistant Property Manager in administrative tasks as required. These may include: Financial control tasks, student accounts control, compliance coordination; housekeeping lists etc
- Taking a responsibility for property presentation and maintaining a clean, tidy environment
Other Duties
- Assist with ad-hoc requests as necessary for business needs especially at peak times such as student check-in and check-out weekends.
- Preparing written correspondence as requested by other members of management team
- Preparing arrival packs for new residents
- Publishing and distributing signage for notice boards around scheme
Pay: Up to £27,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site gym
- On-site parking
- Private medical insurance
- Sick pay
Work Location: In person
