Business Support Assistant (Older Adults)

Hampshire County Council -
Havant

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Job details

Permanent
£25,186 - £26,244 a year
3 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Sick pay

Qualifications

Customer service
Organisational skills
IT
Communication skills

Full job description

Job Details:

Job Reference: HCC624453
Salary Range: £25,186 - £26,244 pro rata, per annum
Work Location: Countywide (Hybrid Working)
Hours per week: 22 or 15
Contract Type: Permanent
Closing Date: 26 July 2026
Interview Date: 7 August 2026

The Role:

Joining our supportive team as a Business Support Assistant, you will provide high-quality administrative support that enables our Social Work teams to deliver essential services to older adults, helping them to live long, happy and independent lives. Working in a fast-paced and varied environment, you will respond to enquiries from colleagues and members of the public, maintain accurate records on case management systems, process information, and support the smooth day-to-day operation of the service.

What you’ll do:

Providing administrative support to Social Work teams supporting older adults.
Responding to enquiries from colleagues, partners and the public.
Maintaining accurate records on case management systems.
Processing information and documentation accurately.
Coordinating meetings and supporting the day-to-day running of the service.
Working collaboratively with colleagues to deliver excellent customer service.
Taking minutes at internal and occasional safeguarding meetings, including coordinating invitations and distributing records.

What we’re looking for:

Strong administration and customer service skills.
Excellent written and verbal communication.
Good organisational skills and the ability to manage competing priorities.
Confidence using Microsoft 365 and ability to learn new IT systems.
A flexible, team-focused approach with a commitment to inclusion, respect and excellent service.

Take a look at our Candidate Pack for more information about the Business Support Assistant role, team and our values. The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application.

Why join us?

Make a difference: Watch this short video to find out more about the important work we do in our Older Adults Teams.
Professional development: Comprehensive induction with a mix of office-based learning with a buddy, along with a range of e-learning modules, followed by continuous learning, mentoring and supportive supervision
Work-life balance: Enjoy a fulfilling career with a good balance between work and home life.
Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources and legal and financial advice.
Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.

Your work base will be the office closest to your home address from the following locations: Totton Hub (Totton), Havant Plaza (Havant), Rookwood Centre (Eastleigh) or Lymington Library (Lymington) This is a hybrid role, combining office-based and home working.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Other job titles you may be searching for: Admin Assistant, Admin Support, Support Specialist, Administrative Coordinator, Secretary, Admin Specialist, Business Support, Office Assistant, Personal Assistant, Office Administration, Administrator

Travel Requirements:

You may be required to visit other locations within Hampshire, and therefore need to have the ability to travel, as necessary.

Values Based Recruitment:

We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack.

Additional Information:

Business Support Assistant (Older Adults) Candidate Pack

Contact Details for an Informal Discussion:

For general enquiries, please contact [email protected]

For an informal chat about the role, please contact Antoinette Baggott, Business Support Officer on [email protected].

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

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