Job Overview
We are seeking a professional and courteous Telephone Operator to join our team. The successful candidate will be responsible for managing incoming and outgoing calls, providing excellent customer service, and ensuring smooth communication within our organisation. This role offers an opportunity to develop strong communication skills and contribute to a positive organisational image. The position is paid and suitable for individuals who thrive in a fast-paced environment and enjoy engaging with people.
Responsibilities
- Answer incoming calls promptly and courteously, directing them to the appropriate departments or personnel.
- Make outgoing calls as required to relay messages, confirm appointments, or gather information.
- Maintain accurate records of all calls received and made, ensuring confidentiality at all times.
- Provide basic information about the organisation’s services or operations to callers.
- Manage multiple lines efficiently during busy periods, prioritising urgent calls.
- Assist visitors by directing them appropriately and providing necessary information.
- Ensure the reception area remains tidy and welcoming at all times.
- Follow organisational protocols for handling sensitive or confidential information.
Skills
- Excellent verbal communication skills with a clear, professional telephone manner.
- Strong organisational skills with the ability to manage multiple tasks simultaneously.
- Proficiency in using telephone systems and basic office software.
- Ability to remain calm under pressure and handle difficult callers with tact and diplomacy.
- Good listening skills with attention to detail.
- Previous experience in customer service or a similar role is desirable but not essential.
- Organised, punctual, and reliable with a friendly demeanour that promotes positive interactions. This role provides an excellent opportunity for individuals seeking to enhance their communication skills within a professional environment while contributing to efficient organisational operations.
Job Types: Full-time, Part-time
Pay: £19,747.00-£27,081.00 per year
Expected hours: 35.0 – 48.0 per week
Benefits:
- Casual dress
- Employee discount
- On-site parking
Work Location: In person
