REGIONAL OPERATIONS MANAGER
North East | Argenbright Security Europe Limited
ABOUT US
ASEL designs, develops and delivers fully bespoke and integrated security solutions, bringing together people, technology and processes to achieve results-driven outcomes. As the original thinkers behind security risk modelling, our business is underpinned by a risk advisory practice that uses data and insight to identify and mitigate risk, inform strategy, prevent crime and reduce cost.
We believe authenticity and transparency are vital to success. We act with sincerity and integrity to provide a genuinely collaborative service our customers can trust.
ASEL is part of the Argenbright Holdings Group — a privately owned $2.2bn organisation founded in 1979 and headquartered in Atlanta, Georgia, with decades of experience across aviation services, facilities management, BPO, technology and security services across the USA and Europe.
THE ROLE
This is a senior operational leadership role at the heart of our service delivery model for the North East region. Working alongside the Zonal Operations Manager, you will lead a team of Regional Support Managers across the North East, driving performance, building strong client relationships and ensuring consistent, high-quality service delivery across your region.
The North East presents a dynamic and growing portfolio of client sites, spanning a range of commercial, corporate, and high-security environments. This is a role for a confident, commercially minded leader who takes personal ownership of results and knows how to get the best from the people around them.
KEY RESPONSIBILITIES
Operational Leadership
- Lead, coach and develop a team of Regional Support Managers across the North East
- Conduct regular regional performance reviews and implement improvement plans
- Monitor service delivery and customer satisfaction against agreed SLAs and KPIs
- Identify underperforming contracts and drive proactive, structured improvement initiatives
People Management
- Manage scheduling, recruitment, contracts, performance evaluations and disciplinaries across the region
- Drive employee engagement and build a high-performance, inclusive regional culture
- Lead succession planning to identify and develop future talent within the team
Financial & Commercial
- Take full ownership of regional financial targets and performance reporting
- Maintain financial accuracy and manage commercial risk across the North East portfolio
- Build trusted, long-term client relationships that support retention and commercial growth
Compliance & Risk
- Develop and maintain assignment instructions and risk assessments across all regional sites
- Ensure full health and safety compliance across all North East operational sites
- Act as a visible ambassador for ASEL values, standards and professional conduct at all times
WHAT WE'RE LOOKING FOR
Essential
- Minimum 3 years' experience in a supervisory or management role within a sizeable security-based environment
- Proven experience managing teams including recruitment, performance management and development
- Strong background in commercial contract management within security or facilities management
- Ability to manage competing priorities and meet deadlines in a fast-paced, geographically spread environment
- Experience in project management and health and safety compliance
- Excellent written and verbal communication skills
- Results-oriented with an entrepreneurial mindset
- Valid UK driving licence — travel across the North East region will be required
Personal Attributes
- High levels of personal integrity and professionalism
- Decisive and confident under pressure, with the ability to make sound judgements independently
- A natural leader who invests in the people around them and fosters a culture of accountability
- Resilient and adaptable in a dynamic, evolving operational environment
WHAT WE OFFER
- Competitive salary commensurate with experience
- Company Vehicle or Car Allowance
- Access XD — rewards and retail/lifestyle discount platform
- Employee of the Month scheme — £50 award
- 110% Club — recognition programme with prizes and monetary rewards for outstanding performers
- WageStream — access your earnings before payday
- EAP — confidential Employee Assistance Programme
- Ongoing training and professional development
- Clear progression pathways within a growing national organisation
- Apprenticeship opportunities available
SCREENING & COMPLIANCE
All candidates must be able to provide a full five-year checkable work or back-to-school history. If invited to interview, please bring your Right to Work documents and a recent proof of address.
Due to the volume of applications we receive, if you have not been contacted within 14 days of applying, please assume that on this occasion your application has been unsuccessful.
EQUALITY & DIVERSITY
ASEL values the diverse skills and experience of its employees and is committed to achieving equality of opportunity for all. Our objectives are that all individuals shall have equal opportunities for employment and advancement on the basis of their skills, aptitudes, and abilities.
ASEL is committed to the engagement and retention of the best possible talent and to creating an environment that encourages excellence through inclusion, equality, diversity, leadership, and management.
Ready to make an impact? Apply now.
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