As Administration Coordinator, you will provide comprehensive administrative support across the Therapeutic Plasma Exchange (PLEX), Long Covid, and Encephalitis services. This is a cross service role requiring excellent organisational skills, strong communication, and the ability to manage competing demands. You will act as a key point of contact for patients, clinicians, and external partners, ensuring that each service runs efficiently with excellent patient experience.
This is an exciting opportunity to be involved to work across three specialist services, ensuring smooth patient logistics, well run MDTs, and efficient day to day administration operations.
- Oversee all aspects of patient travel and accommodation, including booking hotels, arranging transport, confirming itineraries, and ensuring accessibility or clinical needs are met.
- Supporting the delivery of MDT meetings including agenda preparation, minute taking, circulation of actions, and maintaining accurate MDT records.
- Support clinicians by managing clinic schedules, tracking referrals, updating patient pathways, and ensuring timely communication between departments.
- Handle day to day administrative tasks such as managing shared inboxes, maintaining databases, processing documentation and letters.
- Provide clear, compassionate communication with patients regarding appointments, travel arrangements, and service queries.
- Maintain accurate patient and service records in line with UCLH policies, ensuring confidentiality and compliance with data protection standards.
- Work closely with clinical and nursing leads as well as operational managers to support smooth coordination across PLEX, Long Covid, and Encephalitis pathways.
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
- UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.
UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
