ABOUT THE ROLE
We’re looking for a Digital Engagement Consultant to join our Higher Education team, supporting universities across the UK and EMEA. In this customer-facing role, you will be the trusted post-sales partner for our institutional customers, ensuring they achieve maximum value from our digital products, including Trove, SQE and e-books. From onboarding and training to driving engagement and adoption, you will play a vital role in helping educators and students get the most from our solutions.
As the digital product expert, you will work closely with lecturers, module leaders and course designers to personalise and optimise digital learning experiences. You'll deliver engaging virtual and face-to-face training sessions, support product launches, analyse usage data to identify opportunities and risks, and provide valuable customer insights to Sales, Product and Marketing teams. Acting as a key liaison between customers and internal stakeholders, you’ll help resolve issues, influence product improvements, and promote best practice to increase satisfaction, retention and usage across our Higher Education customer base.
This is an exciting opportunity for a proactive and relationship-driven professional who enjoys building partnerships, solving problems and making a measurable impact. Success in this role will be demonstrated through improved customer engagement, increased product adoption, contribution to revenue growth, and high levels of customer satisfaction. If you thrive in a collaborative environment, are confident presenting to academic audiences, and are motivated by helping customers succeed, we’d love to hear from you.
We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office.
