Property Condition Housing Officer x2
Ref: 177151-2
Salary: £38,220 p.a. plus benefits
37 hours per week
Swindon Borough Council are on an exciting journey to transform service delivery. We want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for – the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.
Your next role
Join us and help ensure that every council tenant in Swindon has a safe, healthy and well-maintained home. If you are passionate about supporting residents, improving housing conditions and delivering excellent customer service, we would love to hear from you. You’ll join a supportive and ambitious team that is committed to improving residents' lives, delivering excellent services and creating thriving neighbourhoods across Swindon.
Help Us Create Safe, Healthy Homes for Our Residents
We are looking for a dedicated and customer-focused Property Condition Housing Officer to join us and play a crucial role in improving housing conditions across our council homes.
In this role, you will manage a designated housing patch and become a visible, trusted point of contact for tenants. You will work closely with surveyors, contractors, housing teams and external partners to ensure concerns like disrepair and mould are addressed, providing practical support to improve tenants quality of life.
You will:
- Act as the primary contact for tenants reporting damp, mould, condensation and disrepair concerns.
- Supported by a team of surveyors you will visit tenants in their homes to assess issues, provide advice and identify solutions.
- Raise and monitor repair work orders through to completion.
- Support vulnerable tenants.
- Conduct property condition investigations and identify hazards.
- Encourage residents to use digital services and support tools.
- Maintain accurate records and provide evidence-based reports.
- Help deliver the Council's Damp and Mould Strategy to improve housing standards across the borough.
What we are looking for
We are seeking an individual who combines strong customer service skills with a practical understanding of housing and property-related issues.
You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”).
You will be subject to an enhanced Disclosure and Barring Service Check
You will have:
Essential
- Experience working directly with customers face-to-face and by telephone.
- Excellent communication and relationship-building skills.
- Strong problem-solving ability and initiative.
- Experience managing a varied workload independently.
- Good IT skills, including Microsoft Office applications.
- Ability to maintain accurate records and databases.
- Full UK driving licence and access to a vehicle with appropriate business insurance.
Desirable
- Chartered Institute of Housing (CIH) Level 3 qualification or equivalent experience.
- Understanding of social housing legislation and consumer standards.
- Experience of stakeholder engagement and conflict resolution.
- Knowledge of data protection principles and information governance.
- Management qualification or equivalent experience.
Your next package
Please see our Rewards and Benefits offer for more details.
As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.
For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon together. And you’ll be proud to say it was made better with you.
Please see our Vision and Values page for more details and our new Swindon Plan.
Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.
Your next steps
Please read the role profile, which is available in the documents section to the righthand side of the page. To submit an application for this role, select Quick Apply.
We reserve the right to close this vacancy early so early applications are encouraged.
For further information about the role please contact Nick Kemmett, Technical Services, Property Condition Manager at: [email protected]
As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion.
If you are experiencing technical issues submitting your application, please email [email protected]
Closing Date: 5 August 2026
Interview Date: By Appointment
