The Housing Network – Who are we?
The Housing Network (THN) is a purpose-driven organisation committed to delivering More than a Roof. We believe everyone deserves not just accommodation, but a safe and stable foundation to rebuild their lives.
With 300+ colleagues supporting over 5,500 vulnerable individuals and families every night across the UK, we provide self-contained, shared, supported and specialist accommodation for people with a wide range of needs.
Working with 100+ Local Authorities and the Ministry of Justice, we deliver person-centred housing solutions that provide quality, value for money and positive outcomes.
As part of our 2024–2029 strategy, "Homelessness: The Missing Piece," we're expanding to over 10,000 homes across 75% of UK Local Authority areas, continuing our mission of Better Accommodation, Better Support, Better Partnerships and Better Business.
Role Overview – What is it?
You'll lead and performance manage a remote team of 7–10 Specialised Supported Housing Officers (SSHOs) delivering the MOJ CAS3 contract across your region.
Responsible for operational performance, contractual compliance and resident outcomes, you'll ensure services meet KPIs while supporting people with complex needs. This is a fast-paced leadership role requiring resilience, sound judgement and excellent operational oversight.
You will draw on your experience to:
- Lead and support SSHOs managing complex cases and incidents.
- Deliver contractual KPIs and service standards.
- Ensure compliance with reporting and governance requirements.
- Drive high-quality resident outcomes.
Main Duties – What needs to be done?Team Leadership & Performance Management
- Lead, coach and performance manage a team of SSHOs.
- Oversee recruitment, onboarding, appraisals, absence management and expenses.
- Ensure move-ins, inductions, resident engagement and administration are completed to contractual standards.
- Monitor operational performance, analyse data and identify opportunities for improvement.
- Build a positive, high-performing team culture.
Operational Delivery & Compliance
- Ensure delivery of the MOJ CAS3 contract in line with KPIs and service specifications.
- Resolve operational issues and safeguarding concerns.
- Attend operational and governance meetings.
- Share best practice and support continuous service improvement.
- Work with the Director of Specialist Services to develop the MOJ service.
Stakeholder & Partnership Management
- Build strong relationships with MOJ commissioners, Probation and Homelessness Prevention Teams.
- Attend performance review meetings.
- Develop partnerships with local agencies and represent THN professionally.
Financial & Asset Oversight
- Manage regional property stock.
- Monitor regional expenditure and ensure financial compliance.
Relationships – Who will I be working with?Internal
- MOJ Region Managers and SSHOs.
- Maintenance Team.
- People & Finance Teams.
- Senior Leadership Team.
External
- Ministry of Justice, Probation Service and Homelessness Prevention Teams.
- Landlords and Letting Agents.
- Residents and partner agencies.
Competencies – Who are we looking for?Essential Skills & Competencies
- Proven leadership experience managing remote or field-based teams.
- Strong communication and stakeholder management skills.
- Excellent organisation, prioritisation and problem-solving abilities.
- Resilient, adaptable and able to perform under pressure.
- Strong IT skills, including Microsoft Office.
- Able to work independently while contributing to a wider management team.
- Committed to delivering excellent customer service.
Essential Knowledge & Experience
- Experience of the MOJ CAS3 contract or similar commissioned accommodation services.
- Experience supporting people with complex needs, vulnerabilities or challenging behaviours.
- Experience working within contractual KPI and compliance frameworks.
Core Behaviours
You'll be:
- Methodical and detail-focused.
- Collaborative and supportive.
- Compliance-driven.
- Proactive and self-motivated.
- Adaptable and resilient.
- A positive role model who leads by example.
Professional Standards
You'll consistently:
- Act with integrity and professionalism.
- Deliver work with care, diligence and accountability.
- Build open and collaborative relationships.
- Demonstrate compassion towards colleagues, partners and residents.
General and AdditionalAdditional Requirements
- Duties may evolve in line with business needs.
- Comply with all organisational policies and procedures.
- Attend meetings and contribute positively.
- Extensive UK travel is required.
- Full UK driving licence and access to a vehicle are essential.
- Enhanced DBS Disclosure required.
Job Type: Full-time
Pay: £43,000.00 per year
Benefits:
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Paid volunteer time
- Referral programme
- Sick pay
Work Location: Hybrid remote in Luton LU1 3LU
