Customer Care/Telesales Executive - Team Valley
An opportunity has become available, we are recruiting for highly driven and enthusiastic Customer Care/Telesales Executives to join the team at our state-of-the-art Team Valley site.
This is a fast-paced role, the successful candidate will be target driven, high performance motivated and have the ability to exceed all targets set. Having experience of making over 100 telephone calls a day would be an advantage but full training will be given if a candidate has the key attributes.
At Bell Truck and Van our customers are at the forefront of everything we do. Listening to our customers and feeding back their thoughts so that we can continue to deliver the highest level of service is a crucial part of this role. We are looking for candidates who are friendly, empathetic and efficient and who go the extra mile to ensure that our customers are happy.
Key Skills:
· Target driven
· Strong communication skills
· Must be comfortable engaging with clients and building relationships
· Friendly, customer focused personality
· Ability to work effectively as part of a team and on own initiative
· Must be a motivated individual with an enthusiastic and resilient character
· Previous experience within a customer service or sales role preferably making over 100 calls a day (preferred but not essential)
Role requirements
· Undertake customer care calls promoting the company products and services, sales, aftersales and hire, and identifying new business opportunities
· Carry out inbound and outbound telemarketing to maximise sales and profit opportunities for the sales/aftersales departments.
· Conduct various telemarketing activities as directed and required
· Update the CRM system daily in respect of calls made and the capture and/or amendment of customer information
· Use of aftersales systems for booking
· Record and pass on leads/enquiries or relevant information to sales, aftersales, hire colleagues as required for follow up
· Liaise with sales and aftersales teams and marketing personnel to target prospects and customers
· Update and cleanse database as required
· Maintain product knowledge and competitor awareness in order to increase the opportunity for sales
Bell Truck and Van | BLS Truck and Van Mercedes-Benz are a dynamic and rapidly expanding company. We are investing heavily in new development including a new parts department at our Billingham site, dedicated new Van Centre for sales and aftersales on our current Stockton site and a brand new, increased capacity flagship Truck and Van sales and aftersales centre at Team Valley. We pride ourselves on developing and investing in our people as well as our facilities. We want the very best people on our team, and there are vast opportunities for personal growth and progression within our business for the very best candidates. Be a part of something special.
Hours: 40 hours per week (Monday to Friday) and Saturday on a rota basis.
Job Type: Full-time
Pay: £25,396.80 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- Referral programme
Work Location: In person
