Location: Coventry Head Office (Middlemarch Business Park)
Hours: Full time (37.5 hours) Monday to Friday
Package: Basic salary up to £40,000 (dependent on experience) plus bonus & flexible benefits package including up to 27 days annual leave (plus additional annual leave purchasing scheme)
Sector: Packaging Distribution
Protecting what matters, together
We're dedicated to protecting what matters most – our people, our customers, our communities and the environment. At Macfarlane Packaging, our commitment to customer satisfaction, sustainability and continual improvement creates a highly collaborative, supportive and friendly workplace where you can unpack a career that grows.
With history stretching back over 75 years, we offer stability whilst always striving for continual growth. Our fast-paced, results-driven approach will challenge and reward you in equal measure, whilst creating genuine opportunities for personal and professional development. Every colleague has the opportunity to influence our success, making a real impact on the business and our customers.
We provide competitive pay, rewarding bonus schemes and a flexible benefits package designed to support both your career and your wellbeing. If you share our values of commitment, teamwork, adaptability and continuous improvement, we'd love to hear from you.
The Credit Manager Role
This is an outstanding opportunity for an experienced Credit professional to lead our Credit Control & Cash Allocation function from our Coventry Head Office.
Reporting to the Head of Credit Control, you'll take ownership of a well-established team, providing leadership, coaching and strategic direction whilst ensuring effective credit risk management across the business. Your focus will be on maximising cash flow, reducing aged debt, minimising financial risk and continuously improving departmental performance and customer outcomes.
Working closely with colleagues across Finance, Sales and Operational teams, you'll play a key role in protecting the financial health of one of the UK's leading packaging businesses.
Key Responsibilities
Lead, motivate and develop the Credit Control & Cash Allocation team, creating a high-performing, customer-focused culture.
Drive the collection of overdue debt whilst maintaining strong, professional customer relationships.
Develop, implement and continually improve credit control policies, procedures and best practice.
Monitor and optimise cash flow through effective debt collection and timely cash allocation.
Set and review customer credit limits, balancing commercial opportunity with effective risk management.
Review alerts from credit reference agencies and take appropriate action to minimise financial exposure.
Work closely with Sales, Customer Services and Finance teams to resolve account queries and support business growth.
Produce and analyse management information, identifying trends and opportunities for continuous improvement.
Ensure compliance with internal controls, audit requirements and company credit policies.
Support strategic projects and process improvements that enhance efficiency across the wider finance function.
What You Will Bring
You'll already have significant Credit Management experience, ideally gained within a multi-site or national business, together with a proven ability to lead, coach and develop successful teams.
You'll combine strong commercial judgement with excellent analytical skills and understand how effective credit management supports both customer relationships and wider business performance.
We're particularly interested in individuals who can demonstrate:
Previous experience leading a Credit Control function or sizeable Credit team.
Strong knowledge of credit control processes, cash allocation and credit risk management.
Experience developing policies, improving processes and delivering measurable performance improvements.
Excellent communication, negotiation and relationship-building skills.
The ability to analyse financial information and make sound commercial decisions.
Confidence working with ERP systems together with strong Microsoft Excel skills.
A proactive, organised and collaborative leadership style with a genuine passion for developing people.
Professional qualifications such as CICM (or working towards) would be advantageous but are by no means essential.
What You Will Get
We provide a competitive basic salary together with a rewarding bonus scheme and an excellent flexible benefits package, including:
25 days annual leave (rising to 27 days with service) plus all public/bank holidays
Additional Holiday Purchasing Scheme (run annually)
Contributory pension scheme
Free parking at most of our sites
Annual paid volunteering day
Employee Assistance Programme
Extensive learning, development and career progression opportunities
Employee discount scheme
Simplyhealth/Dental Cover option or BUPA cover for qualifying roles
Enhanced family-friendly policies
Long service awards
Charitable giving options
Financial support with eye tests and DSE glasses
EE Mobile discount scheme
Candidate referral scheme (£750 reward for successful referrals)
Your Future With Us
At Macfarlane Group, we believe our people are our greatest strength. As a large, successful PLC, we're committed to developing talented individuals and promoting from within wherever possible.
You'll have access to structured learning and development, leadership programmes and professional qualifications through recognised organisations including the Chartered Institute of Credit Management (CICM) and the Institute of Leadership & Management (ILM), giving you every opportunity to continue building your career with us.
How to Apply/Next Steps
All applications will be acknowledged. If you haven't heard from us within a fortnight, please assume your application was unsuccessful.
We welcome and encourage applications from people of all backgrounds irrespective of age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. Should you require any support or adjustments during the recruitment process, please email our recruitment team directly.
