Location: Southport (PR8)
Salary: Competitive + Fully Funded Training
Contract: Full-Time | Permanent
Requirements: Full UK Driving Licence + Access to Own Vehicle
Start Your Career in IT Support & Technical Services
Are you someone who loves technology, enjoys problem‑solving, and wants to build a career in IT? We’re looking for a proactive and enthusiastic ICT Level 3 Apprentice to join our technical team in Southport. This is the perfect opportunity for someone who enjoys building PCs, setting up equipment, and supporting users, while developing real hands-on experience.
In this role, you'll gain practical skills across IT support, hardware configuration, software troubleshooting, and system maintenance. You'll also work towards a nationally recognised Level 3 ICT qualification, fully funded.
What You’ll Be Doing
As an ICT Apprentice, you'll play a key role in supporting IT systems across multiple sites. You’ll assist with PC builds, equipment installs, troubleshooting common issues, and providing great customer service in person and remotely.
Key Responsibilities
- Support the IT Manager in monitoring, maintaining, and developing all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals.
- Act as the first point of contact for IT issues across several locations.
- Troubleshoot everyday problems such as slow machines, printer faults, or software errors.
- Assist with user account administration: password resets, access requests, and profile setup.
- Escalate more complex technical issues to the IT Manager.
- Maintain accurate IT asset and equipment records for all sites.
- Coordinate cyber‑security e-learning: send reminders, track completions, support staff accessing the training.
- Promote simple cyber‑security good practice (e.g., strong passwords, spotting suspicious emails).
- Follow IT policies, security standards, and data protection guidelines.
- Complete all apprenticeship training and participate in structured on‑the‑job learning.
Who We’re Looking For
Essential
- Full UK driving licence & access to a vehicle
- A strong interest in IT, technology, and problem-solving
- Confident communicator with good customer service skills
- Team player who is not afraid to ask questions
- Willingness to learn and develop new skills
Desirable
- Basic understanding of computers, operating systems, and common software (e.g., Microsoft 365)
- Good organisational skills and the ability to manage your own time
- Reliable, proactive, and eager to take on new challenges
What You’ll Gain
- A Level 3 ICT Apprenticeship Qualification
- Hands‑on experience with real IT systems and hardware
- Support from experienced IT professionals
- Long‑term progression opportunities within the team
- Exposure to a wide variety of IT and technical projects
- Company perks including staff events, employee discounts, and free parking
Ready to Start Your IT Journey?
If you're passionate about technology and ready to take your first step into IT support, we want to hear from you.
How to Apply
To apply, simply register via our website. Click the Apply button on this page, complete the short registration form, and submit your details. We’ll then put you forward for this role, along with other exciting opportunities that match your skills and interests.
Job Types: Full-time, Permanent, Apprenticeship
Pay: £16,000.00-£20,000.00 per year
Work Location: In person
