We're looking for a motivated, friendly, and customer-focused Customer Service Assistant to join our growing team in Liverpool.
This is an exciting opportunity to launch your career in customer operations and service delivery. As a Customer Service Assistant, you'll gain hands-on experience across key operational areas, working directly with customers, resolving inquiries, and developing the skills needed for long-term career success. You'll receive comprehensive training, ongoing coaching, and continuous support every step of the way.
Whether you're a recent leaver or an ambitious individual looking for your next step into customer support, you'll be supported with structured development and clear pathways for career progression.
About the Role
As a Customer Service Assistant, you'll be the primary point of contact for our customers, helping to answer inquiries, resolve concerns efficiently, and maintain exceptional service standards. You'll build positive customer relationships, handle requests with professionalism, and work closely with your team to deliver first-class customer experiences.
This position is ideal for candidates searching for Customer Service Jobs, Customer Advisor Positions, Helpdesk Support Roles, and Entry-Level Customer Operations Careers in Liverpool.
Your Responsibilities
As a Customer Service Assistant, you'll:
- Customer Resolution: Handle customer queries via phone, email, or live chat, resolving escalated issues professionally and setting an example of exceptional service.
- Operational & Team Support: Assist with the day-to-day coordination of customer service workflows, ensuring high standards of service and operational efficiency.
- Product & Service Knowledge: Stay fully informed about company products, services, and current promotions to guide customers accurately.
- Performance Tracking: Support individual and team service targets while maintaining a customer-first approach and monitoring response metrics.
- Systems & Record Keeping: Maintain accurate customer interaction records and update internal CRM systems with strong attention to detail.
- Cross-Functional Collaboration: Work closely with team leads and colleagues to support service initiatives and wider business goals.
- Brand Representation: Represent the company professionally during all customer, client, and internal interactions.
- Continuous Development: Participate in ongoing customer care workshops and skill-building programmes to prepare for future supervisory responsibility.
We're Looking For Someone Who Is
- Friendly, confident, and passionate about working with and helping people.
- A strong communicator with excellent interpersonal and active listening skills.
- Self-motivated, goal-oriented, and eager to learn new operational skills.
- Customer-focused with a positive, professional, and solutions-oriented attitude.
- Organised with strong attention to detail and time management abilities.
- Adaptable, resilient, and comfortable in a fast-paced work environment.
- A collaborative team player with strong interpersonal potential and a desire to grow.
- Interested in building a long-term career in customer service, operations, or team support.
Previous experience in customer service, retail, hospitality, call centres, or sales is beneficial but not essential, as comprehensive paid training will be provided from day one.
What You'll Receive
- Comprehensive customer service training and ongoing team coaching.
- Fast-track career progression opportunities into Senior Assistant and Team Leader roles.
- Mentorship from experienced operational leaders.
- Recognition and reward programmes.
- Team socials and networking events across Liverpool.
- A supportive, collaborative, and inclusive working environment.
Why Join Us?
We believe outstanding service professionals are developed through practical experience, continuous learning, and genuine support. From your first day in Liverpool, you'll receive structured training, hands-on guidance, and real opportunities to build a rewarding career. We recognise talent, reward performance, and promote from within whenever possible.
Apply Today
If you're ready to build a rewarding career in customer service with a company that values your growth and success, we'd love to hear from you.
Apply now to be considered for the Customer Service Assistant position in Liverpool.
We are an equal opportunity employer and welcome applications from people of all backgrounds. Hiring decisions are made based on skills, qualifications, and business needs.
Pay: £14.00-£16.00 per hour
Benefits:
- Company pension
- Free parking
- Life insurance
- On-site parking
Work authorisation:
- United Kingdom (required)
Work Location: In person
