Customer Service Agent – Leatherhead
Basic Salary: £24,000 per annum
37.5-hour working week
Shift pattern between 7:00am – 8:00pm
5 days out of 7 (Monday – Sunday rota)
33 days holiday
We are a well-established organisation delivering integrated engineering and property maintenance services across the UK. With over 50 years of industry experience, we have built a strong reputation for supporting public sector organisations, housing associations, and commercial clients.
Operating primarily across London and the South East, we are looking for enthusiastic Customer Service Agents to join our team in Leatherhead, providing exceptional support to social housing customers and ensuring maintenance requests are handled efficiently.
Responsibilities:
Answer inbound calls from customers.
Provide excellent customer service and resolve customer queries.
Log repairs and maintenance requests accurately.
Liaise with engineers and internal teams to coordinate appointments.
Keep customers updated throughout the repair process.
Maintain accurate customer records and call notes.
Deliver a professional and empathetic service at all times.
Essential Qualifications / Experience:
Previous customer service experience (telephone-based desirable).
Excellent communication and interpersonal skills.
Good IT and administration skills.
Strong organisational and problem-solving abilities.
Benefits Package:
Basic salary of £24,000 per annum.
37.5-hour working week.
Flexible shift pattern between 7:00am – 8:00pm.
33 days holiday.
Pension scheme.
Company sick pay.
Employee Assistance Programme.
Fully funded training and professional development.
Career progression opportunities.
Volunteering allowance.
BB1
Pay: £24,000.00 per year
Benefits:
Work Location: In person
