The Wellbeing Platform: Support Hub at Reading Station provides a safe, calm, and welcoming space for individuals experiencing emotional or mental distress within the station environment.
Operating in partnership with:
- Network Rail
- GWR
- British Transport Police (BTP)
The Hub offers compassionate, non-clinical support, helping people to:
- Stabilise
- Regain control
- Connect with appropriate local or community-based services
This is a public-facing role, requiring:
- Professionalism
- Empathy
- Sound judgement
The role is delivered within a fast-paced environment.
The service aims to relieve pressure on transport staff and emergency services by providing a responsive alternative for those in distress.
- Provide emotional and practical support to individuals in distress referred by station staff, BTP, or self-presenting.
- Use trauma-informed and de-escalation techniques to promote calm and safety.
- Support individuals to identify needs and, where appropriate, develop short-term safety or wellbeing plans.
- Offer signposting and onward referrals to community mental health, housing, financial or social support services.
- Escalate immediately to BTP or emergency services in cases of imminent risk to self or others.
- Maintain professional boundaries and adhere to Together’s safeguarding and lone-working procedures.
Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience
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Minimum of GCSE or Level II qualification in English, or equivalent
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Basic competence in the use of email and word processing software
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Demonstrate a non-judgemental attitude and able to be empathetic towards service users and create a trusting environment
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Able to work in partnership with services users and establish and maintain professional boundaries in working with service users
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Able to establish and maintain a safe environment
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Willing and able to undertake domestic tasks with, and for, service users as necessary
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Demonstrate problem-solving skills relating to welfare benefits, education and relationships
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Open to - and willing to participate in - formal and informal job-related learning
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Willing and able to collaborate with colleagues and other organisations
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Able to use email and computerised systems for service user records and reports
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Able to travel; have access to car/public transport
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Able to work a varying pattern of shifts on a 24 hour 7-day week rota, with notice
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Lived experience of mental distress
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- NVQ Level II in Health and Social Care, or equivalent
Together for Mental Wellbeing is a national charity that supports people with mental health issues to lead fulfilling and independent lives.
We value people as experts in what works best for them, and each individual we work with influences and shapes the support they and others receive from us.
Founded in 1879, today we work with approximately 4,500 people every month - at around 70 locations across England.
Our services include support in the community, accommodation-based support, advocacy, and criminal justice services.
At Together we value and encourage diversity and inclusion within our workforce. We are committed to creating a workplace where you can be yourself, welcoming applications from people from diverse communities and backgrounds who share our values.
As an employer, we are committed to making any reasonable adjustments during the recruitment process.
