About Us
Metalor Technologies is a leading global supplier of precious metals and advanced materials, trusted by clients across the jewellery, watchmaking, electronics, and medical industries. With a legacy of excellence and innovation, Metalor Technologies UK Ltd operates in the heart of Birmingham’s historic Jewellery quarter.
As part of our ongoing growth and relocation to a purpose built building within Longbridge Technology park, we are seeking a professional and customer-focused Sales Coordinator to join our UK Customer Service team. This is a unique opportunity to work with a globally recognised name in the precious metals sector, delivering high-quality support to our valued clients.
At Metalor Technologies, you’ll be part of a company that combines Swiss precision with global reach, delivering excellence across industries and continents. If you're passionate about service and thrive in a high-integrity, team-oriented environment, we’d love to hear from you.
This is a full-time, permanent position.
Salary and Benefits
- £25,000 - £26,125 DOE
- 10% non-contributory pension scheme
- Performance-based annual bonus scheme
- 20 days holiday, rising to 25 with length of service
- All bank holidays off (not deducted from annual leave)
- Christmas closure between Christmas and New Year (not deducted from annual leave)
- Private healthcare including dental and optical
- Life insurance – 4x your annual salary
- Free eye tests and contribution to glasses
- Free flu jab
- On-site parking
- Sick pay
- Opportunities for professional development within a global organisation
- The chance to be part of a company that values precision, trust, and long-term customer relationships
Working Hours
- 35 hours per week
- Monday – Thursday: 08:15 – 16:15
- Friday: 08:15 – 14:45
Location
- This is a full-time, site-based role at our Birmingham facility.
- We are currently located in the Jewellery Quarter, but the workplace will be relocating to Longbridge in the Summer 2026. You must be able to reliably commute to this location after the move.
- Please note the Jewellery Quarter office site is located within a clean air zone.
Key Responsibilities
- Act as the first point of contact for customer enquiries via phone and email.
- Process orders, quotations, and customer requests with accuracy and efficiency.
- Coordinate with internal departments (production, logistics, finance) to ensure smooth order fulfilment and timely delivery.
- Maintain accurate customer records and documentation in accordance with compliance requirements.
- Build and maintain strong relationships with a diverse client base, offering knowledgeable, solution-oriented support.
- Assist with invoicing, shipment tracking, and after-sales service.
- Provide assistance during external audits by preparing relevant financial records, documentation, and reports.
- Conduct internal audits of operational processes to ensure compliance with company policies, regulations, and industry standards.
The Ideal Candidate Will Have:
- Minimum 3–5 years experience in a relevant role e.g. customer service, sales, accounts
- Experience in precious metals, luxury goods, or manufacturing is an advantage.
- Excellent communication and interpersonal skills.
- Strong attention to detail and a proactive approach to problem-solving.
- Familiarity with ERP or CRM systems (SAP experience is an advantage).
- Ability to work effectively in a fast-paced, regulated environment.
- A professional and courteous manner, with a strong sense of responsibility and integrity.
Education and Technical Skills
- A-Level or equivalent (required)
- High standard of written and spoken English.
- IT literacy including Microsoft Excel and Word.
Interview Process
- First interview will be conducted through phone call.
- Second interview will be in person.
Our Commitment to Inclusion
We are committed to equality, diversity and inclusion. We welcome applications from all backgrounds and do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
If you require any reasonable adjustments during the recruitment process, please let us know and we will be happy to support you.
Job Types: Full-time, Permanent
Pay: £25,000.00-£26,125.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
Ability to commute/relocate:
- Birmingham B18 6NG: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you willing to travel to Longbridge, Birmingham as the location of the workplace will be relocating in Autumn 2026? Candidates must be open to commuting to the new office location after the move.
Education:
- A-Level or equivalent (required)
Experience:
- customer service, sales, accounts, or other relevant: 3 years (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
