Job Ref: ELI3240
Branch: Tylney Hall Hotel
Location: Tylney Hall Hotel, Hook
Salary/Benefits: Competative Salary / Plus Service Charge / 40 hours per week / Live in available
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 29/06/2026
Closing date: 29/07/2026
Join our fantastic team here at Tylney Hall Hotel, where we encourage personal development and offer full departmental and hotel induction training to support you at the start of your journey with Elite Hotels.
Overview:
To carry out the service of all FB departments, maintaining the maximum quality standards required to ensure optimum guest satisfaction.
Key Responsibilities may include:
Key Responsibilities
- To assist the Senior Food Beverage Assistant with the service of food and beverages, ensuring the 4 Red Star and 2 Rosette standard is maintained
- To be familiar with and understand the day’s menus.
- Lay out tables as directed.
- To check and prepare mise-en-place for each meal service.
- Correct handling, storage and cleaning of all food service equipment as detailed on the work plans.
- To prepare the back area and wine station accordingly to every service.
- To know the specials and what we offer on the menu.
Hospitality Service
- To always provide the highest quality of guest service to all our customers, maintaining our four-red-star standard.
- To exceed guest expectations and offer a personal and informative service to enhance the enjoyment of the guest and maximise up-selling opportunities.
- To set up t ready for each service, take and serve orders and welcome guests in a polite, efficient and friendly manner.
- To always maintain professionalism.
At Elite Hotels, we have a single-minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
Tylney Hall Hotel:
Tylney Hall Hotel is a beautiful 4 red Star Hotel with 112 bedrooms, set in the heart of 66 acres of glorious park boasts the longest uninterrupted view in Hampshire. With a 2 rosette Restaurant we are committed to delivering hospitality to the highest standard. Our facilities include beauty treatment rooms leisure facilities including both an indoor an outdoor pool banqueting facilities which are second to none.
Why work at Tylney Hall Hotel Gardens:
As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you!
Benefits
To support our staff we offer:
- Meals are provided by our talented kitchen team
- We have plenty of free parking.
- We also have amazing recognition awards for exceptional customer service
- Reduced price stays in all of our hotels – where you are treated like a guest no matter who you are!
For full details of the benefits on offer please check our website: https://www.careersatelitehotels.co.uk/why-work-elite
If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.
- service charge is dependent on sales performance and not guaranteed
