Oakheart Property is the fastest-growing Estate & Letting Agency in North Essex - with branches in Colchester, Sudbury, Mersea Island, Ipswich and Bury St Edmunds offering traditional values, but with a modern approach to the transaction of property.
We are on the search for a Property Manager with a strong work ethic to join our flagship office in Colchester. The ideal candidate will have a passion for real estate, a strong customer service focus, and ultimatley a positive upbeat attitude. The Property Manager will be responsible for assisting our Senior Property Manager with our existing and growing portfolio of properties, learning the dynamics of deposits, rental arrears and handling maintenance which is reported to us by our tenants. This role will also involve providing support to the agency’s Lettings Manager and Lettings Negotiator, helping them to market and promote properties.
Managing a portfolio of Essex Properties, carrying out the following duties:
- Carry out pre-inventory upon successful new lettings listing or at completion of a check-out for a relet property. Providing accurate information & recommendations to the landlord for works required to bring to standard.
- Complete the inventory for new let properties
- Act as the main contact for all maintenance issues.
- Instruct, coordinate, and oversee contractors, ensuring works are completed to a high standard.
- Approve and raise invoices for repairs and contractor work.
- Ensure properties remain fully compliant with safety and legal standards (gas, EICR, EPC, alarms, etc.)
- Book and conduct property visits for all managed properties and those let only where they request as an additional paid service.
- Manage rent arrears processes and communicate updates to tenants and landlords.
- Provide financial updates and track maintenance spend where required.
- Liaise and negotiate annual rent increases, ensuring the relevant legal notices are served.
- Ensure all properties meet current statutory requirements and maintain accurate compliance records.
- Serve relevant legal notices throughout tenancies.
- Manage the end of tenancy process with the relevant notices served.
- Conduct a check-out at the end of tenancy.
- Negotiate deposit returns and disputes with the TDS.
- Advise landlords on legislative changes and best practice.
- Deliver excellent customer service to landlords, tenants, and contractors.
- Handle complaints, disputes, and complex queries professionally.
- Build strong relationships with landlords to support long-term retention.
- Escalate non-compliance or risks promptly.
- Maintain accurate records within the CRM/lettings platform.
- Ensure all actions and communications are logged consistently.
What you will receive in return:
- Company pension
- Enjoyable working environment
- Multiple career path opportunities
- Full training
Job Type: Full-time
Pay: £28,000.00-£32,000.00 per year
Benefits:
Experience:
- Property management: 1 year (required)
Work Location: Hybrid remote in Ipswich (Suffolk)
