Job Description: IT and Tech Support Technician
Company Overview: Welcome! Ingenia Group is an international manufacturer of plastic cards and accessories, facilitating the identification, access control, transportation, membership and incentivisation of millions of people globally every day.
A family owned business since 1976, Ingenia has experienced 40% year on year growth and therefore is looking forward to welcoming this candidate into the business. We have 83 group staff, across 4 locations globally across the UK, EU and US, with UK manufacturing operations in both Bristol and Liverpool.
Role Overview: The ideal candidate will be a good cultural fit aligned to company values (Customer Obsessed, Agile, Relentless) and have hands-on experience in an IT support or technical support role, ideally within a manufacturing or multi-site business. They should feel comfortable being the first point of contact for a wide range of technical queries — from customer-facing card printer support through to internal IT liaison and software support for chip card encoding. The candidate needs a proactive, detail-driven approach, a genuine curiosity for how systems and hardware work, and the confidence to work independently while liaising with outsourced IT providers, third-party software developers, and customers alike.
Key Responsibilities:
- Managing customer queries and providing support relating to card printer optionation, servicing and repair
- Gaining thorough knowledge of the company's IT infrastructure and, whilst IT services and maintenance are outsourced, ensuring IT is set up optimally for each employee, acting as the main point of liaison with the outsourced IT provider
- Being available to support general IT-related tasks and queries across the business
- Handling general tech-related tasks using project management software
- Gaining an understanding of how RFID chip cards are encoded using DLL (Dynamic Link Library) software, and checking that software is correctly configured prior to orders commencing
- Acting as the main point of assistance for all software-related matters relating to chip card encoding
- Assisting third-party software developers in gaining access to internal machines to install and test software
Personal Qualities:
- Willingness to learn and adapt quickly to new challenges
- Self-motivated with the ability to research and figure out solutions independently
- Team player who can collaborate effectively across departments and sites
- Attention to detail and pride in producing clean, well-structured work
- Good communicator — able to ask clear questions, explain technical issues simply, and liaise confidently with customers, third-party developers, and outsourced IT providers
- Comfortable using project management software to track and manage tasks
- Problem-solving mindset with a logical and curious approach
- Calm and methodical under pressure, particularly when supporting time-sensitive customer or production issues
Benefits:
- High growth business and environment to progress in
- Bonus scheme equating to 5% additional to salary
- Competitive Salary
- Modern office and facilities
- Regular company events
- Cycle to work scheme
- 33 days holiday
- On-site free gym
- On-site parking
- Company Pension Contribution
Job Types: Full-time, Permanent
Pay: £30,000.00-£35,000.00 per year
Ability to commute/relocate:
- Bristol BS37 5NG: reliably commute or plan to relocate before starting work (preferred)
Experience:
- IT & Tech support: 5 years (preferred)
Location:
- Bristol BS37 5NG (preferred)
Work Location: In person
