Schools Desktop Support Analyst – SRS Education Service
12 MONTH FIXED TERM
The Schools Desktop Support Analyst role will join an established SRS Education Team covering schools across Monmouthshire, Torfaen, Blaenau Gwent and Newport. The SRS Education Team is a multi-site team based across Usk County Hall and Newport Civic Centre main offices and the partner schools delivering SLAs and project work dependant on service need.
The purpose of this role is to provide SLA support to Ebbw Fawr 3-16 Learning Community
Our core values guide everything we do in our day to day practices and interactions with our key partners, the wider community and our colleagues.
Our core values are:
People – trusting, supporting, contributing and helping one another.
Sharing – Keeping everyone informed, Clear and simple communications, Open and Transparent, Sharing Knowledge.
Practices – Leading and managing consistently, Operating Professionally, Developing and growing our people, being inclusive when making decisions.
Adding Value – Caring about SRS performance, caring about our customers, Delivering high quality, value for money services, making a difference to our customers.
Common Purpose – Being courageous in leading collaborative projects, pioneering in our field, owning and resolving our own problems, being masters of our own futures.
As a successful Schools Desktop Support Analyst, you will:
Provide 1st/2nd line support to schools across the region;
Have experience of desktop support;
Provide escalation to 3rd line where necessary.
Strive to meet and exceed Service Level Agreement (SLA) performance targets;
Have a good working knowledge of IT hardware and software;
Have an excellent communication style meeting the needs of different levels of understanding in providing support and advice to schools;
Work and adapt to both working within a team and individually.
The SRS is a collaboration of five public sector organisations ICT departments with Torfaen County Borough Council as the lead employer.
For an informal discussion regarding this vacancy, please contact:
You must demonstrate how you meet the Essential criteria listed in the attached Person Specification in order to secure an interview: How to apply Guidance for applicants Torfaen County Borough Council.
This post is exempt from the Rehabilitation of Offenders Act 1974. A comprehensive screening process will be undertaken on all successful applicants, which will include an Enhanced check with the Disclosure and Barring Service.
Torfaen County Borough Council strives to be a fair, supportive and effective employer. The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. The Council expects all employees, paid or unpaid, to share this commitment. We value the range of experiences that a diverse workforce brings and therefore we welcome applications from people of all backgrounds and under-represented groups.
Welsh Language Skills are desirable for this post but not essential. You are welcome to submit your application in English or in Welsh. Each application will be treated equally.
We are a registered Disability Confident Leader and are committed to the employment and career development of disabled people. Our Guaranteed Interview scheme guarantees that people with disabilities will be invited to interview, so long as they meet the essential requirements for the role. If you have a health condition, are neurodivergent, or use British sign language, and need to discuss reasonable adjustments, please contact the recruiting manager. We can only work with you to arrange adjustments if we are made aware of your requirements prior to your application submission, test or interview.
Please ensure that you only apply for this position via Torfaen Council’s vacancies website. CVs and applications submitted to any other websites are not received by us.
