Traffic Planner
Location: Halesfield 21, Telford, Shropshire TF7 4NF
Base Salary: £32,000 per annum
Contracted Hours: 45 hours per week
Working Pattern: Monday - Friday 10am - 7.30pm
The Role
We are looking for an organised and proactive Traffic Planner to join our team and support the smooth day-to-day operation of our traffic office.
This is a key role within the business, responsible for coordinating deliveries, communicating with drivers and customers, and ensuring transport activities are planned efficiently and cost-effectively. The successful candidate will work closely with colleagues across the operation to resolve challenges, maintain high service levels and support operational efficiency.
What You’ll Do
- Plan and coordinate vehicle movements and deliveries in line with customer requirements.
- Liaise with drivers, customers, depots and internal teams regarding schedules and operational updates.
- Proactively identify and resolve transport and delivery issues.
- Respond to customer enquiries by phone and email.
- Maintain accurate transport records and related administration.
- Support the accounts and invoicing team by assisting with delivery-related queries.
- Monitor and report on key performance indicators (KPIs).
- Ensure transport planning activities comply with company procedures, industry regulations and health and safety requirements.
- Support fleet compliance planning, including vehicle inspection schedules.
- Undertake other reasonable duties and ad hoc tasks as required.
The Person
- Previous experience within a transport, logistics or traffic planning environment.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to prioritise workloads effectively.
- Good IT skills, including Microsoft Office applications.
- A proactive approach to problem-solving and continuous improvement.
- Knowledge of transport planning systems would be advantageous.
- A valid HGV licence is desirable but not essential.
The Company
S W Group are one of the top 2% of UK Logistics Operators, we’re always looking for talented individuals. We regularly recruit at all levels and employ people who deliver the highest calibre services and are passionate about customer care. Come and work in a growing business that provides variety and personal development. If you want to be part of a successful, growing team – then we want to hear from you.
The Benefits
- Monday–Friday schedule
- 20 days’ annual leave plus 8 bank holidays off
- Additional 3 days paid leave between Christmas and New Year
- Training and development opportunities
- Pension and Life Assurance
- Access to an employee assistance programme
Pay: £32,000.00 per year
Work authorisation:
- United Kingdom (required)
Work Location: In person
